Jaileene Maite Garza, Mha, Ches Email & Phone Number

Dallas, Texas, United States

• Strategically design, develop, and deploy app solutions within Salesforce, consistently achieving integration with newly introduced program applications to drive and align with key business objectives.• Successfully executed program marketing and recruitment campaigns, reaching, and engaging with an audience of over 1,000 potential participants using Salesforce, resulting in the enrollment of 164 patients into the distance-learning DPP program over the course of 2 months.• Spearheaded the development and design of an innovative, 100% online Diabetes Prevention Program that is web and text-based and tailored to the Hispanic population, utilizing Salesforce and Titan that is currently undergoing a pilot with a clinic located in Grapevine, TX.• Assumed a key role as the primary administrator for Salesforce within the company, overseeing all aspects of Salesforce implementation, customization, and optimization, resulting in enhanced data accuracy, real-time tracking of KPIs, scalability due to the automation of certain processes, and an overall increase of user adoption within the company.

Dallas, Texas, United States

• Supervised the daily operations of the National DPP Lifestyle Change Program and provided guidance and support for the Registered Dietitians/Lifestyle Coaches. • Implemented a KPI tracking system using Google Sheets to meticulously monitor and record key performance indicators (KPIs) for the distance learning DPP program. • Managed the creation and timely submission of comprehensive biannual program reports to the CDC, ensuring compliance with their reporting standards. Simultaneously, maintained a monthly reporting cadence to the American Diabetes Association, providing critical insights into program progress and outcomes at our site.

Co-led 4-5 small groups of 15-20 seniors per month and deliver the C3 Chats curriculum.Helped facilitate the major transition from high school and college for seniors by providing personalexperiences and following the curriculum provided.

Waco, Texas, United States

Maintained high standards of customer service during high-volume, fast-paced operations. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.

Dallas, Texas, United States

Assisted the clinic manager in overseeing the daily operations of the clinic.Reviewed 50+ patient superbills daily for accuracy to ensure patients are billed accurately.Fulfilled medical receptionist duties as needed by the clinic.

Waco, Texas

Master, Healthcare Administration

Bachelor Of Science - Bs, Public Health