Jaima Hughes Email & Phone Number

Bellingham, Washington, United States

Bellingham, Washington, United States

Tacoma, Washington, United States

Seattle, Wa

Greater Seattle Area

- Orient new employees by ensuring that they have a clean, set-up workspace, necessary tools/resources, and a tour of the office/warehouse, as well as facilitating any other department welcome, such as organizing a welcome lunch; - Ensure the maintenance of a working environment that yields productivity and furnishes essential office supplies (this includes office décor and plant life);- Maintain a list of electricians, plumbers, and other vendors to carry out repairs when needed;- Conduct close observation and make all the essential recommendations to management regarding more effective and more organized handling of specific operations within the organization;- Maintain an effective medium of communication and close collaboration among workers in the organization;- Schedule meetings, set appointments, and organize meeting resources;- Organize and execute company events, such as quarterly company lunches and trainings.

Sydney, Australia

- Managed executive-initiated projects, which involved communicating executive needs to developers and ensuring needed changes were made correctly and efficiently- Liaised between IT and employees to ensure technical issues were resolved quickly- Provided PA services to the Managing Director, such as scheduling appointments, making travel arrangements, and organising/delegating emails and associated tasks to appropriate personnel- Compiled company policies and procedures to document in one organised place- Wrote and placed position ads online to hire and conducted interviews- Trained staff in new policies via group training and one-on-one sessions- Balanced department needs to create the shift schedule fortnightly- Created a new role of Administrative chaser, which involved establishing processes such as auditing the CRM to ensure contractor accuracy in delivery and billing, and training the newly hired employee- Wrote position descriptions for key roles in the company, which included documenting KPIs- Documented meeting minutes and assigned meeting tasks to appropriate personnel- Performed other ad-hoc administrative duties as needed ACHIEVEMENTS: Developed an induction program that included creating learning material and setting up the online system; used it to successfully induct and establish employees and contractors into the company culture. Completed implementation of the Gallop Solutions Business Management System into the company structure. Managed the final implementation of the new CRM (Crittah) and the updated website (WordPress).

Christchurch, New Zealand

Supported the Development Director and Project Managers on three anchor projects by:- Coordinating multiple calendars to schedule 12 separate reoccurring team meetings with up to 14 attendees, some of which include high-level stakeholders and upper management- Documenting and distributing meeting minutes, average of 2-3 meetings per week- Assisting in managing Development Director’s email and calendar- Performing various office tasks such as processing memo signoffs, assembling reports and booklets for mailing, and filing project documents electronically using Objective NavigatorACHIEVEMENTS: Gathered project member and associated personnel contacts and input their details into Microsoft Outlook to be easily accessible for the next Project Administrator, where previously information had been scattered across emails and relied on memory to determine relevancy to each project meeting/notification. Took initiative to update the outdated project organization charts so that documented members of the project meetings were accurate.

Seattle, Wa

- Led the department through establishing monthly goals and monitored team-member progress to ensure goals were met, such as 95% on-time delivery of all projects and 90% client satisfaction- Collected relevant information to make decisions regarding the department policies and processes- Participated in the day-to-day operation of the department by mediating internal conflict and removing barriers to ensure smooth production- Regularly met with employees individually to ascertain job satisfaction, identify any ongoing challenges and work together on solutions, and build training plans for continual growthACHIEVEMENTS: Strengthened the relationship between the Design Department, the Quality Control Department, and the Project Management Department by collaborating with the department heads in management meetings, which we initiated as a new communication method, to discuss process improvements and personnel issues across departments. Successfully created and established a new role of Project Assistant to provide support on projects and allow more senior Project Managers to manage more clients and projects.

Seattle, Wa

- Balanced the needs of clients and contractors to ensure delivery of quality product in a timely manner- Managed various stages of a project according to a set timeline to deliver quality work- Analyzed client materials to generate time/cost estimates for translation projects ranging from local government flyers to medical instrument manuals to websites- Communicated with contractors and clients throughout the project stages to set client expectations and keep the project on schedule- Ensured finished product met with client standards by clarifying client expectations up front and doing a final self-check of the project prior to deliveryACHIEVEMENTS: Brought on a large healthcare client through developing a strong relationship during management and delivery of ‘test’ projects. Managed a combination of projects totalling $70,000 at one time.

Carlsbad, Ca

- Edited the company website, course material, and promotional campaigns- Oversaw course recordings and coached instructors to produce quality material- Wrote course descriptions and maintained the company blog- Collaborated with a team to create a standardized style guide for course/web materialACHIEVEMENTS: Produced several blog entries to jump-start the blog after a period of inactivity.

Issaquah, Wa

- Prepared, edited, and sent press releases to media contacts- Tracked library media and organized articles into a database- Compiled media board packets for the library board meetings- Trained the new intern in all aspects of the position to ensure continued successACHIEVEMENTS: Managed successful integration of the new media connecting/tracking software. Wrote an instructional manual for coworkers on how to use the new media tracking system.

The Writing Center

- Managed staff- Coordinated partnerships with faculty and classes- Created employee work schedules- Mentored and trained new employees- Led in-class workshops on various stages of the writing process- Responded to student writing of various genres both in person and via online, in one-on-one and small group settings- Answered student questions on the writing process- Performed reception duties, such as entering student information into the database, answering phones, and managing emailsACHIEVEMENTS: Attended the Pacific Northwest Writing Centers Association Conference in April 2008 and April 2009 to lead an interactive presentation on skills writing and on transitioning from high school to college writing, which were researched and developed with a colleague. Both were presented to a team of thirty plus colleagues and directors associated with writing centers from various universities and programs.

Project Management Certificate, Project Management, Pass

Project Management, Pass

Completed course Localization Project Management as a supplement to my position as a Project Manager at Dynamic Language. The course.

Bachelor Of Arts, English - Creative Writing Emphasis, 3.86

Activities and Societies: Pacific Northwest Writing Centers Association Conference 2008 & 2009Graduated Magna Cum Laude