Managing the full Technology portfolio in addition to professional services and faciliities.Responsible for directing high quality, innovative and intelligence-led category management across Indirect spend areas. Developing and implementing category specific procurement and commercial policies and procedures for the category spend under the Indirects remit. I am part of the Procurement leadership team and will work to deliver our vision of being a centre of excellence in commercial… Show more Managing the full Technology portfolio in addition to professional services and faciliities.Responsible for directing high quality, innovative and intelligence-led category management across Indirect spend areas. Developing and implementing category specific procurement and commercial policies and procedures for the category spend under the Indirects remit. I am part of the Procurement leadership team and will work to deliver our vision of being a centre of excellence in commercial procurement, contributing towards Conde Nasts’ wider business vision and ambition. Show less

Service Portfolio Management is GPT (Global Product and Technology) focused and an enabling function ensuring the management of such services delivered to our customers through a Service Catalog underpinned by internal and external service providers. The core functions of service portfolio management are vendor management, service level management, performance management, risk management and service catalog management.The role will play an integral and influential role with global… Show more Service Portfolio Management is GPT (Global Product and Technology) focused and an enabling function ensuring the management of such services delivered to our customers through a Service Catalog underpinned by internal and external service providers. The core functions of service portfolio management are vendor management, service level management, performance management, risk management and service catalog management.The role will play an integral and influential role with global affiliates, including Advance and Conde Nast US ensuring alignment and scalability of Technology agreements, with significant differing requirements. Where possible, leveraging economies of scale to enable changes to ways of working and savings opportunities. Show less

It is an absolute privilege to be part of this FGB. A way to give back to the community, opportunity to make a real difference and learn about an industry which is forming our future. https://www.barncroftprimary.co.uk/home

• A trusted advisor to IT globally within Retail, Infrastructure and Applications & across Service Towers including End User Services, Service Desk, Security Provisioning and Retail POS.• Streamlined governance structures to improve issue resolution times.• Consistently evaluating and mitigating complex IT eco-system vendor gaps to instill an environment of limited/single point of failure, achieved through contract negotiations, process improvements and or introduce performance… Show more • A trusted advisor to IT globally within Retail, Infrastructure and Applications & across Service Towers including End User Services, Service Desk, Security Provisioning and Retail POS.• Streamlined governance structures to improve issue resolution times.• Consistently evaluating and mitigating complex IT eco-system vendor gaps to instill an environment of limited/single point of failure, achieved through contract negotiations, process improvements and or introduce performance metrics.• Project managed a team of 5 to perform an annual review of Vendor contractual Service Levels, obtaining Service Owner feedback to ensure desired outcomes were aligned with business and customer expectations.• Negotiated solutions to modify Vendor contractual Service Levels to change behavior and focus, enhancing accountability transparency with appropriate consequence and incentives.• Developed and implemented a performance scorecard for the Vendor Management Office to internal manage their demand and priorities.• Orchestrate and lead quarterly business reviews in New York, United States with global remote participation. Show less

• Responsible for managing technology contracts and related performance and execution for 3 global IT Strategic $100+MM per annum.• Worked in a multi-sourced environment with demonstrated experience of effective and contractual service integration across the service providers.• Established consistent, sustainable governance and performance monitoring, including financial analysis of key IT Vendors to ensure value-add/ROI of Vendor Contracts – resulted in savings of $4MM in… Show more • Responsible for managing technology contracts and related performance and execution for 3 global IT Strategic $100+MM per annum.• Worked in a multi-sourced environment with demonstrated experience of effective and contractual service integration across the service providers.• Established consistent, sustainable governance and performance monitoring, including financial analysis of key IT Vendors to ensure value-add/ROI of Vendor Contracts – resulted in savings of $4MM in 2016/2018.• Harmonized the Vendor Management Office and SIAM organization responsibilities to align – ensuring accountability and ownership whilst improving issue resolution time. In addition developing processes to improve CSI, Problem Management and Ownership gaps.• Developed and Implemented a Customer Survey feedback process – focusing on closed loop feedback and improvements to avoid reoccurrence of negative sentiment.• Managed and led a team to transition Infrastructure support from an incumbent provider to new provider.• Facilitated and managed Service Level workshops to realign SLAs to continue to meet business needs whilst rationalizing and optimizing the IT eco-system. • Project managed multiple complex projects: Implementing SIAM design, processes and related training, Financial Invoice Analysis/validation tool, SharePoint implementation reporting using Tableau.• Developed a Vendor Performance Survey (health check) to gather feedback from internal and external customers/stakeholders. Analysed the results and worked with senior leadership and key business stakeholders at all levels to develop Service Improvement Plans and adjustment global strategies. The focus on improving accountability, customer service improvement and overall value-add IT deliver to its customers. Show less

• Managed the transition of application support from internal resources to outsourcer, part of a rationalization and optimization initiative – heavily involved in negotiations and MSOW/MSA and SOW drafting.• Managed a successful team, on-site and virtually for last 5+ years.• Manage the creation of Vender Management Office (VMO) team processes to drive standardized, effective and coordinated ways of working within the team – driving efficiencies.• Developed and managed the… Show more • Managed the transition of application support from internal resources to outsourcer, part of a rationalization and optimization initiative – heavily involved in negotiations and MSOW/MSA and SOW drafting.• Managed a successful team, on-site and virtually for last 5+ years.• Manage the creation of Vender Management Office (VMO) team processes to drive standardized, effective and coordinated ways of working within the team – driving efficiencies.• Developed and managed the governance meetings and committee structure including meeting attendance, expectations, frequency, inputs and outputs; ensure all actions, changes, minutes and documents are collected, stored, tracked, and reported on. Later negotiated and introduced into the contract to effectuate the governance structure. Show less

• Designed, maintained a vendor performance dashboard that included performance data from both retained and outsourced services.• Assisted IT service owners with resolving day-to-day service management issues and problems.• Analyse the results of performance reviews, escalate issues as required, assess financial and contractual impacts, and facilitate continuous service improvement.

• Continued as Service Desk Technical Implementer promoted to play an integral role in transitioning to an outsourcing company.• Managed the transition of from Heat and BMC CA Unicenter to BCM Remedy, leading a team of 3 people.• Documented technical and operational processes, from an Administration/Installation level through to the User level.

• Nominated by my colleagues and Won the Extra Mile Scheme award for two consecutive years.• Installed/implemented/developed Global IT Service Desk Tool – BMC CA Unicenter.• Designed, implemented globally and performed the related training for many IT, SIAM, Service Desk and Vendor Management tools/processes which resulted in improved Customer Service, Management Reporting transparency, improved Service Delivery to ensure consistent ways of working.• Managed the local helpdesk… Show more • Nominated by my colleagues and Won the Extra Mile Scheme award for two consecutive years.• Installed/implemented/developed Global IT Service Desk Tool – BMC CA Unicenter.• Designed, implemented globally and performed the related training for many IT, SIAM, Service Desk and Vendor Management tools/processes which resulted in improved Customer Service, Management Reporting transparency, improved Service Delivery to ensure consistent ways of working.• Managed the local helpdesk, focused on Incident and Problem Management and Service Request Fulfilment. Show less

Fixed hardware and software related IncidentsCustomer Service Out of Stock, monitoring within marketsSenior Operator in Warehouse co-ordinating deliveriesManaged Assembly Lines - up to 25 people