Jaime Arango Email & Phone Number

Melbourne, Vic, Au

Cremorne, Victoria, Au

Managing Commercial Operations across all DBG Health businesses (Arrotex, VidaCorp, MCoBeauty, Axe Health, IPA & others). Sales strategy across the largest field team in Australia and for National Account Managers in the Arrotex & VidaCorp divisions.

Cremorne, Victoria, Au

Cremorne, Victoria, Au

- Lead sales force effectiveness and excellence strategy for Australia's largest pharmacy field team - Enable a data driven operating model across the commercial teams - Deploy CRM best practices across our sales cycle- Manage and lead the commercial analytics strategy- Drive best in class customer engagement experience through partnerships supported by insights - Identify efficient strategies to step change service to primary and secondary customers - Optimise our business development sales cycle through advanced analytics customer segmentation

Sydney, Nsw, Au

I came across Batyr during SF's Dreamforce conference in Q2 2019, and after hearing their fantastic mission to fight the stigma around mental illness in Australia, I've been volunteering and helping their marketing and partnerships teams in Sydney by providing expertise and advise for their end to end redesign of the Salesforce architecture and on-boarding best practices, as well as the development of their complete journey and strategy for data analytics to maximise resources and optimise key decision making.

Slough, Berkshire, Gb

RB 2.0 Values award 2018Business Partner of the year award 2017As IT Business Partner and member of the Sales Leadership Team I spearheaded the implementations of commercial systems with sustained ROI, CRM strategy, insights delivery and reporting automation to transform our customer engagement through account management and field teams. My activities were largely focused on technology strategies for big data and analytics, digital channel development, e-commerce and disruption of traditional business models within Healthcare FMCG.

Slough, Berkshire, Gb

- Built RB ANZ IT department vision and strategy to 2020 to further settle as trusted business partners, enablers and tangible growth generators. Reporting into ANZ General Manager.- Unleashed data analytics and insights and generating data driven decision making across the region.- Led information management, vendor data integration and reporting automation.- Developed new go to market strategies for the Health business unit through the use of technology, e-commerce and analytics.- Integrated our digital landscape, consumer insights, front line channels and internal/external data sources.- Promoted radical simplification and new generation systems utilisation to optimise headcount, efficiency and best in class operating models.

Slough, Berkshire, Gb

*Business Partner of the year award winner - 2017As a business analyst in RB I led implementations of projects, systems and change requests that rapidly and drastically increased efficiency through sales force automation, better execution of in-store actions, and optimisation of user journey for both input in mobile apps and output through in-housed developed analytics in Power BI. My activities, projects and skill sets included thorough understanding of end to end processes in commercial areas; some of these are:-Sales and operations planning improvements through usage of technology platforms-Reporting and Analytics end to end planning, implementation and data management strategies for all key customers including Woolworths, Coles, Foodstuffs, Chemist Warehouse, Priceline, Metcash, Amazon, etc.-Vendor management of field systems and insights including Nielsen, IRI, etc -User experience improvements in scripting for field sales and insights visualisations for senior management-Project management from business case creation to hyper-care stage and business handover-Management of senior stakeholders for project sign-off and business approval-Third party data, cross platform and systems integration and EDI for business execution and order processing-Management of online ordering portals and CRM to boost RB's direct to consumer engagement-Creation, activation and deployment of new technology channels and E-Commerce

Manchester, Greater Manchester, Gb

At NCC Group I delivered technical solutions to an extensive portfolio of customers in the APAC region, providing them with efficient and expert consultancy to improve their overall cyber security posture.•Some of my achievements include growing the Victoria and South Australian regions by bringing in Key Accounts, managing relationships with ASX100 delivering consultancy for their cyber security programmes and working with several banks/superannuation companies assisting with risk mitigation, implementation of digital platforms, cloud migrations and compliance requirements. • Daily activities required advanced customer relationship skills, understanding their drivers, providing suitable alternatives and solutions, supporting them with both planning and implementation of their projects, whilst making sure they met their time frames. Service delivery claimed advanced problem solving, continuous business research, project management and strong analytical skills.•I was actively involved in the delivery of a large number of technical security reviews and penetration testing, governance and risk assessments, cyber transformations, supplier assurance, PCI DSS, and gap assessments of organisation who pursued compliance against NIST-ISO27001 and more.

Vitacura, Santiago Metropolitan Region, Cl

Worked closely with sales management and leadership teams customising insight solutions to augment new business development and positioning strategies in the LatAm market.• Supported client teams to customise digital insights delivery, market research analysis and go to market recommendations.• Improved CRM, KPI reporting, DBMS, implemented processes and flow diagrams increasing sales teams’ productivity and reducing average lead lifecycle by a third.• Conducted new business development, online and face to face product demonstrations to c-level executives, lead generation and qualification, and contrasted campaigns with final ROI and KPI analysis.

Responsible for delivering consumer insights and statistical analysis, go to market strategy with new technologies and ROI evaluation on multi-channel campaigns. • Managed the digital marketing funnel end to end unleashing usage and tracking of GA & Ad words, social media, SEO and conversion-loyalty-click through rates. • Consistently releasing enhancements for improvements on user experience and shoppers’ journey in the core web application. • Vendor management and liaising with Operations and Supply management to optimise pricing strategy and gross margins, improve product sales cycle and reduce inventory lifetime.

Whilst doing my Bachelor’s degree full time I founded a pharmaceutical business in Bogota, which imported, distributed and sold prescription free medicine B2B and B2C for elderly patients suffering from Osteoporosis, renal disease and Arthritis. • I developed the distribution channels, worked closely with the doctors, outsourced shipping with courier companies, gathered reliable suppliers overseas and automated processes within the value chain in order to cope with my full time studies. • In December 2012 I terminated the organisation in order to do my Masters degree in Australia. By then time, it had generated over six figures in revenue and had 3 employees.

Master Of Commerce, Business Management And Organisations

Bachelor Of Engineering (B.E.), Industrial Engineering

Summer Term, Introduction To Business Management