Jaime Billerman Email & Phone Number

Building company intranet and employee facing pages and directories within Microsoft SharePoint.Controlled the transition timeline as we sold the therapy portion of our business, handling marketing, IT, human resources aspects for a smooth transition.Working with the executive team as we expand the business to include a new partnership and new fitness location - handling backend billing and IT setup options, marketing and human resources information, including the creation of new webpages to live within our current AFC Fitness website.Retained the majority of responsibilities from previous position changes while expanding responsibilities in current position.

Bala Cynwyd, Pennsylvania

Took over the human resources responsibilities for the company - onboarding and semi-monthly payroll processing; 401(k) management, documentation and reporting; benefits plan selections, enrollments, terminations. Researched and compared multiple payroll companies; planned, managed and provided all information to implement new software, easing the application/onboarding process for new hires, streamlining payroll processing and allowing for the company to maintain compliant, digital files.Coordinated and managed the project of switching third-party technical support companies. Compiled all data for companies technical requirements and worked with companies to set up and perform conversion. Remain technical contact for third-party IT support companies for computers and phone system. Assisted in the research, ordering and installation of phased swap for new systems.Worked with the executive team on all COVID-19 related company changes. Furloughing and communicating with staff throughout closure; responding to all unemployment inquiries and questions; compiling data for PPP/SBA loan applications; worked with billing company to stop billing and fix member issues; communicated with members throughout closure via weekly emails, social media posts and email interaction; assisted in the coordination, implementation and communication in regards to new policies and procedures for reopening.Retained the majority of responsibilities from Sr. Project Manager and Executive Assistant positions, as well as absorbing Human Resources and other duties as back-end office positions were streamlined and consolidated.

Bala Cynwyd, Pa

Coordinated the gathering, creation and editing of content, copy and images; input all data into new AFC Fitness website. Assisted in the gathering and inputting of all content for new Aquahab website.Took over the in-house marketing department responsibilities - graphic design, material creation and the ordering for business card, event flyers, brochures, posters and other print marketing materials; member communications including monthly newsletters and informational correspondence; gathering of social media content, editing and distribution on AFC Fitness Facebook and Instagram accounts.Receipt and reconciliation of various Aquahab Physical Therapy payments; scanning and encrypted sending to our third-party billing company for posting; depositing of checks; processing of credit cards. Forwarding of medical records requests and converting hard copy medical records to digital formats for fulfillment of medical records requests.Assisted in coordination of large construction project for our Bala Cynwyd facility - placed orders and coordinated deliveries; sent member communication and updates; coordinated installation of wiring and setup of IT needs; attended meetings and reviewed sketches for designs.Assisted in the closing down of one fitness/rehabilitation facility and one back-end office.Maintained the majority of my Executive Assistant duties as the company consolidated positions and I took over more Marketing & Accounts Receivable responsibilities.

Bala Cynwyd

Coordinate and manage CEO's daily schedule, itinerary and travel plans. Performed a variety of personal functions - preparing correspondence, placing orders, sending packages, banking deposits/withdrawals, etc.Input, managed and maintained all paper membership contracts; processed all manual membership changes, cancellations, prior to conversion to digital software setup. Prepared accounts to be sent to outside collections agency.Successfully researched and compared fitness software companies; prepared and managed software conversion; facilitated all training and implementation needs; remained main contact person for ABC Financial software. This software converted our business to be more digital heavy, ensuring more uniform and compliant contracts, member service tracking and payroll processes. Conversion and creation to new member servicing mobile application software.Coordinate, maintain records, invoice and report on all corporate memberships and corporate trade agreements. Reporting, billing and reconciliation of third-party paid for member visits.Managed food and beverage ordering and inventory for several years, working to reach monthly sales goals and maintaining proper inventory for members' preferences. Took control of fitness pro shop and all promotional materials - design, research and pricing, printing setup and ordering, distribution and inventory management.Reconciled daily cash and receipts, researched any differences, made all bank deposits.Assisted in the content creation and data entering for the conversion of the AFC Fitness website.

Owned and ran my own shop through the Etsy website. Created and customized glassware for customers throughout the US.

Lafayette Hill, Pa

Ran daily restaurant operations in member’s dining room and assisted in running banquet services, including dinner parties, weddings, bar/bat mitzvahs, and meetings/conferences. Controlled the POS software system for the front of house - menus and member information. Produced menus and signage for service and functions, including event advertising.Scheduled staff for valet services and tee house. Implemented training manual for service staff.

Constantly worked on anticipating and fulfilling the needs of members, clients and management as needed. Communicated with members on a daily basis in order to fulfill needs and provide exceptional service.• Opened and prepared the club’s restaurant for daily service.• Assisted in setting up and breaking down for special events, as well as serving at those events.

Assisted in-house and remote staff in coordinating, working on and completing various projects for the company. Provided information for and assembled company proposals in response to RFPs.Worked with accounting systems to setup jobs, run reports and provide project managers and clients with invoices.Reviewed weekly accounting reports and followed up on outstanding invoices; performed job close out and clean up.Generated, reviewed and produced electronic and hard bound finalized reports for distribution.Organized office’s past files, created a new filing system for all ongoing project folders, regularly updated and maintained database of projects.Performed daily office activities- answered phones and directed calls, ordered supplies, sent/received packages, reported and discussed IT difficulties, sent/received client surveys.Coordinated and scheduled conference calls, meetings and travel arrangements for projects.