Jaime Calitto Email & Phone Number

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Directed all aspects of daily operations for a team of 16 network engineers and one supervisor in conducting end-to-end delivery of network infrastructure for Verizon’s 55Tbps+ global Content Delivery Network (CDN). Oversaw activities for efficient management of network capacity, along with the implementation, maintenance, performance monitoring, provisioning, process management, change control, and scalability of an entire global network infrastructure on a 24-hour basis.Key accomplishments:• Orchestrated the execution of infrastructure build-out projects from beginning to end across multiple international locations at the rate of more than 75 projects a year.• Approved more than 2,000 network configuration processes per year via Change Control.• Developed trends and reports on a regular basis covering all network operations activity.• Ensured optimum alignment of support processes with VDMS network vision and strategy.• Played a key role in allowing the Network Operations Center (NOC) to drive the resolution of network-related incidents to an acceptable closure rate with appropriate MTTRs.• Executed a long cycle project, which significantly improved hardware and software performance across the network.• Provided valuable support to the delivery of excellent customer experience for large live sports events, entertainment media (online movies), and software deployment initiatives worldwide.• Enhanced efficiency in incident response resolution by providing training on Level 1 support in the NOC, and diverting escalations to them, thereby reducing waiting time for customers.• Introduced automation to the maintenance notification process.• Led the development and implementation of network operations status portal.• Managed all network operations activity via Scrum Agile methodology.

Basking Ridge, Nj, Us

Provided technical leadership to a group of 17 solutions architects in conducting network services technical support for the entire US Enterprise segment with a portfolio encompassing metro ethernet, enhanced dedicated SONET rings, DWDM, metro private line, frame relay, ATM, and traditional local voice solutions. Key Accomplishments:• Retained over $2 billion worth of base revenue in WAN ILEC services, while registering a 4% growth year over year.• Ensured the delivery of excellent customer service by building partnerships with different organizations in the company.• Played a key in the professional growth of Solutions Architects by providing coaching and design guidance on customer complex solutions.• Implemented a quoting tool that provided a more consistent and efficient way of presenting proposals to customers.

Basking Ridge, Nj, Us

Orchestrated the deployment of technical support services to the west coast branches in areas of MPLS, metro ethernet, internet access, and next-generation SONET/DWDM solutions. Managed 10 engineers as an interim sales engineering manager for LAN and WAN network design, CPE, and next-generation IP services in 2005. Key accomplishments:• Instrumental in enabling the west coast branch to reach 107% of quota attainment in next-generation network services.• Expedited the delivery of network designs, pricing, contracts, and implementation assistance, while interfacing with customers to evaluate their private networks and technical needs.• Improved the technical proficiency of peer engineers by training them on various aspects of MPLS IPVPN, TCP/IP, metro ethernet, and SONET ring technology.• Recognized as Verizon Enterprise Master Club Winner, which is the top distinction within the sales organization

Basking Ridge, Nj, Us

IP/LD/Broadband SPECIALIST - Provided technical support to the Los Angeles Out-of-Franchise sales team in the areas of IP and network solutions. Worked directly with customers to evaluate their private networks, generate proposals, create installation packages, complete legal contracts, submit orders, and coordinate installations.

IP/Internet technical support to the sales team in the Los Angeles region. Evaluated customer networks, proposed and designed Internet solutions which included: fully managed Check Point firewalls, fully managed Nortel and Cisco VPNs, global access ranging from dial-up to OC-48, BGP services, Voice over IP, DSL, and fully managed web hosting solutions