Jaime Carbonetti Email and Phone Number

Carbonetti Collaborative assembled in 2010 and formed an LLC in 2016 aimed at training leaders to create optimal outcomes in a group context. Our current project addresses addiction and the recovery process with a technique named Go The Wave Way. Our next seminar is planned for August 2016 in Kirkland WA. For more information, see gothewaveway.com

•Manage provider’s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care.•Manage incoming calls, electronic messages, paperwork, and fax transmissions from patients, pharmacies, and other providers, routing to other care team members as necessary for signatures and timely responses.•Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests.•Process all of your care team referrals and other care teams when needing assistance. Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures. Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care.•Maintain up-to-date knowledge of insurance plans and act as a resource for providers, staff, and patients who have questions about coverage or pre-authorization requirements. •Act as backup when needed for the Patient Service Representative position by checking in patients, registering new patients, updating demographics for established patients, collecting co pays and scanning business documents.-Billing collections-Helped assist with interview process for potential action new candidates-Member of process improvement team-Member of the super user team for our EMR system (EPIC)

 Greets and registers patients  Check out patient’s and provide them with after visit summaries as well as make follow up appointments when Patient Services Coordinator is out of the office or on breaks Accurately collects records and ensures distribution of patient information to appropriate staff Coordinates internal and external phone communication among staff, patients and providers Performs clerical, scheduling and record keeping activities, often simultaneously in support of patients and staff Provides information regarding financial policies, registration requirements and referral resources Collects co-payments and balances when necessary Scans in records to patient’s charts and routs to PCP if necessary Opens and distributes mail Distributes Faxes, Imports faxes into patient’s charts and routs to PCP Does reminder calls for appointments on the following business day, sometimes for multiple providers Preps med lists and any paperwork patients are required to fill out at their appointment on the following business day, sometimes for multiple providers Independently managed front desk for busy Urgent Care Walk-In Clinic on weekends Managed medical release of information requests

 Assisted a professional couple with their business operations and care of their homeschooled daughter.  Made professional phone calls to coordinate services Faxed, copied and shredded documents  Created invoices using MS Excel Weighed, packaged and shipped merchandise Provided customer service by e-mail Created internet listings to sell merchandise including photographing and editing Supervised and facilitated educational activities for an elementary school-aged child

 Greeted and Checked in Patients Independently managed front desk Filing of charts, records, forms and receipts. Scheduled patient appointments for several providers Set up patients in therapeutic equipment under the chiropractor’s supervision Performed billing duties including, creating, sending, tracking payments, and filing billing records Negotiated requirements of multiple insurance entities including Medicare Inventoried supplied and did light cleaning