Responsible for setting the overall direction for Operations and guide operational activities across ELL to maximise efficiencies and profitability, enable growth and ensure excellence in service experience to customers.Accountable for all areas covering Operations and Sales Operations including sales pipeline management, distributor management, pricing policy oversight, customer service, supply chain, property, and after sales. Responsible for establishing, implementing, and communicating the strategic direction of the Operations and Sales Operations division and alignment to the company goals and strategic priorities.Skills: Sales Operations/Distributors policies and processes/ Digitalization of sales operations processes/ Operational Delivery/ Programme Management/ Data & Analytics/ Digital acceleration/Governance/ Change management /Customer centric innovation/Leading people and culture/ Sales operations and pipeline management/ Financial performance/ M&A

Responsible for the supply chain, customer service, procurement and property functions across Asia Pacific, Greater China and India as well as production services and Project management Office for Asia Pacific. Accountable for £45M spend.Key responsibilitiesStrategic delivery and business partnership: partnered with Senior Management in the region to contribute towards the development of Pearson Regional’s strategy. Working with global operations leadership team and SME’s to align global and regional goals and strategic priorities leveraging on global COE and capabilities to improve service delivery and maximise ROI.Business transformation: redesigned the production services division and implemented a multidisciplinary PMO to oversee the production schedules and the implementation of all key initiatives in the region. Developed central capability to support all lines of business, implemented agile ways of working, outsourced transactional activities to offshore BPOs and rollout of the operational backbone technology stack underpinning OTC, STP, PTP processes.Skills: Digital transformation/ Supply Chain/ Customer service strategy/ Procurement/ Change management / Governance/ Customer centric innovation/Leading people and culture/ Proposals management/Data & Analytics /Financial performance/ M&A

Key achievements: · Implemented a business strategy for workforce development and training in the Oil and Gas industry in Mexico and Colombia.·Developed gap analysis for training and workforce development for the Colombian government, leading to a large contract for the implementation of a new approach to curriculum design.· Increased academic and vocational training revenue across Latin America from £100,000 to £2M.· Developed strategic partnerships with key UK institutions, such as British Council and UK Trade & Investment.· Led the customization of the existing product offer to meet the new market's needs.

Responsible for the global back office of Pearson Qualifications International, including sales operations, governance, proposals office, customer service. As part of the Senior Management Group, contributed to the development of the division’s overall strategy. Responsible for the design and implementation of de-centralised, multinational and more opportunity driven operating model.

Operational Services Operations ManagerMain responsabilities:Recruitment,Contracting and Training and events.