Jaime E Paz Email & Phone Number

United States

Managing industry roundtables in Card Fraud, Fintech Fraud, Auto Fraud, Chargeback/Disputes and Debit Management.

Highlands Ranch, Colorado, United States

• Lead a team of Account Managers who's objectives are to provide excellent operational support a client portfolio, including strategic initiatives to to improve card acceptance and other projects. • Lead complex cross regional or cross functional customer service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables.• Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction research. • Consult with client institutions and provide technical expertise to structure effective programs. • Coordinate directly with client to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without client impact. • Report customer project accomplishments and deliverables to management. • Serve as an escalation point for complex issues encountered by team members. • Act as a mentor and train team members. • Manage non-routine, complex processing and change requests, as well as tactical and strategic client initiatives. • Proactively identify operational opportunities and implement recommendations to increase service quality, revenue and efficiency. • Build and enhances positive working relationships with key Visa client institutions, processors and internal stakeholders. • Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. • Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.

Denver, Colorado, United States

• Responsible for providing operational support for key strategic clients and their line of business. Lead the relationship of assigned clients. • Manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions. • Develop client strategies, which aligns with Client Services strategies, and apply advance knowledge of Visa, Visa products, systems, & procedures. • Establish and build relationships with key Visa clients at all levels of staff, acting as a liaison for the client & Other Visa groups• Work proactively with key clients to ensure that both my clients and Visa are operating in the most efficient manner while managing costs and increasing overall transaction performance.

Highlands Ranch

• Provide full fraud & risk optimization to all Latin America clients, regarding fraud, Risk Products, Emerging trends and technologies within the payment industry. • Partner with Visa Risk Managers to provide best in class fraud & risk strategy for clients to implement focusing on Visa Advance Authorization model to minimize fraud while optimizing transaction growth. • Staying up to date with all current fraud trends and staying up to date with product development through knowledge sharing, product documentation & and product releases. • Produce dashboards with client engaging sessions with full details of product & rule performance, full optimization and results including the use of risk scores, authentication, real time Decisioning rules, case management, performance indicators, and management of the consumer experience. • Complete training for all Visa Risk products VRM, VAA, VCAS, and TOKEN. • Onsite visits to major clients per territory for full product demonstrations, implementations and optimization presentations to clearly explain the performance of current fraud management strategies. • Partners with Sales, Risk, & Digital Product leaders to execute timely product launch schedules

Denver

• Partner with Banks to understand and implement their fraud policies.• Conduct proactive review and analysis on fraud trends and customer transaction data to develop comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution and customer experience.• Monitor and optimize existing fraud strategies in order to reduce false positive rates and increase fraud detection rates.• Closely monitor market trends• Work closely with the Call Center to execute case management/calling strategies to produce desired results.• Make business decision by engaging partners and clients.• Work closely with the Back Office to ensure fraud strategies are aligned to fraud research and investigation process/goals.• Generate fraud metrics to demonstrate the performance of the fraud service for use in management reports.• Develop fraud operational and management dashboards/reports on a scheduled basis.• Ability to effectively communicate results at an operational level to executive level.• Prepare fraud dashboards with key fraud measurements like False Positive Rates & Fraud Basis Points.

Highlands Ranch

• Process request for Visa’s fraud application “Visa Risk Manager” to all US & LAC clients. • Process external/internal request for Falcon Expert rule changes and Visa DPS Flash Fraud rules request within established agreements.• Assist internal and external clients with Visa Advanced Authorization (VAA,), Visa Risk Manager (VRM), and Compromised Account Management System (CAMS alerts) access via VRM, Visa DPS Falcon and Visa DPS Flash Fraud rules.• Act as liaison for the US and LAC clients, providing day-to-day risk and fraud related support.• Work in tandem with Visa Risk Product and DPS Risk Product teams to ensure that the products are supported correctly. Work with the Product teams to understand and support product enhancements as they are rolled out in the applications. • Provide clients with Visa Risk Manager training, including how to create new Real Time Decision and Case Creation rules to mitigate their current fraud activity.• Provide clients with Visa Strategy Manager & Velocity rules training to mitigate their current fraud losses.• Perform any necessary monthly User Audits on CAMS or Visa Risk Manager.• Monitor and analyze fraud trends.• Prepare weekly reports for the use of various departments like the weekly CAMS report and also manage the CAMS audit reports. • Develop and communicate critical client notification based on Visa’s fraud products. • Manage multiple projects and ensure accurate, on time execution.• Build and maintain successful / positive relationships with the Global Risk Products, Visa DPS Risk Products, Client Support, Sales, and other Product groups

Constantly involved with the financial department to review and distribute monthly commission and foreign exchange reports to executive level, as well as complex analysis of projects related with the field.Manage and minimize financial risk associated with agent activity.Consolidate, gather and analyze ad-hoc reports on a daily, weekly and monthly basis, to improve our agent performance. Analyze financial data reports and various key business indicators to present ideas and recommendations to management. Key indicators include volume analysis and sales commissions. Developed and maintain an outstanding working relationship between the Middle Eastern agents and key areas of the company such as Accounting, Finance, Sales, Treasury, Credit, and Collections.Demonstrate a high level of results and team orientation with other departments and implement new approaches with high quality results.Reconcile all Middle Eastern accounts, including matching, processing credit and debit adjustments such as monthly commissions, tiered commission, wrong payouts, foreign exchange revenue, pre-funds, bank fees and advertising expenses.Understand diversified product contracts and pricing, enforce contracts, and arrange payments based on contractual obligations.Address and ensure change of agent ownership, fee changes, remittance settlement, bank account changes, commission percentages, Foreign Exchange sharing, and master limits.Assist the sales organization, management, and the agents in implementing solutions to ongoing problems.Contributed to re-drafting the manual for the Operations Accounting Department. Oracle Project (Project Summit) Approver/Reviewer

Handled inbound calls from domestic and international agents.Processed all supply orders made by our agents.Coached new customer service employees transitioning from training to the floor with difficult and information calls.Investigated and resolved wrong payoutsDeveloped excellent relationships with co-workers and external customers.Dealt with stressful and conflicting situations successfullyExcellent with Outside View application.Released transactions on hold status (OFAC Restrictions)

Master In Accounting And Finance Mangement, Accounting And Finance

Bachelor Of Science (B.S.), Business Administration And Management, General