Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadershipComplete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on timeAssist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectationsOwn store success and take ownership of store employees’ work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functionsSupport operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiativesSeek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technologySupport your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee successLead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your teamSupport team initiatives and create an inclusive environmentResponsible for the overall productivity results in the storeDrive operational efficiencies to help minimize risk and protect the store’s assetsDeliver financial results based on key performance indicatorsIdentify ways to manage and control store expenses•Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognitionEnsure store employees meet and exceed defined, monthly success measurementsMeet or exceed sales goals for the store