Jul 2024 - Present
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Jaime Haycox Email & Phone Number
Production Manager - Fraud Escalations at Revolut - Customer Relations Team Manager | Scheme of Arrangement | FOS Complaint Manager | Lean Six Sigma Yellow Belt
at
Revolut
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Production Manager - Fraud Escalations at Revolut - Customer Relations Team Manager | Scheme of Arrangement | FOS Complaint Manager | Lean Six Sigma Yellow Belt
Location
Bournemouth, England, United Kingdom
Company size
Who is Jaime Haycox? Overview
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Quick answer
Jaime Haycox is listed as Production Manager - Fraud Escalations at Revolut - Customer Relations Team Manager | Scheme of Arrangement | FOS Complaint Manager | Lean Six Sigma Yellow Belt at Revolut, a company with 2100 employees, based in Bournemouth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jaime Haycox.
Jaime Haycox previously worked as Production Manager - FinCrime at Revolut and Complaints Manager at Amigo Loans. Jaime Haycox holds Bachelor'S Degree, Geography, 2:1 from Royal Holloway, University Of London.
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Revolut
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Profile bio
About Jaime Haycox
Prior to working in Management within Amigo, I worked as a Senior Complaints Handler and a FOS Team Agent. I then progressed to manage a team of FOS agents before moving on to manage the Complaints Team, which was later combined into a team of agents who manage both complaints and also claims within Amigo’s Scheme of Arrangement.Given my varied roles within the department, I have the knowledge and skills involved with handling complaints from both an agent’s perspective and from a management level. My progression within the Customer Relations Team at Amigo has helped to develop valuable skills, such as teamwork, communication, problem solving and organisation. I have also had various opportunities, based on my knowledge of complaints within the business, such as meeting with the FCA to discuss Amigo’s complaints process. I have also liaised and worked directly with FOS to ensure alignment regarding our processes.Whilst managing the complaints team, the 0-3 day closure rate has increased significantly, from under 20% to 40-60% monthly. I drove this improvement through engaging the team and improving the customer journey through a focus on phone based contact to the customer. The team's quality has also consistently been a 95-100% pass rate.I completed the Lean Six Sigma Yellow Belt Course, which helped me to improve the efficiency of the team. I have also been involved in a number of legacy issue projects within the business, using data to help determine the scope of the customers affected and write mass communications for the business.Outside of my role managing the Customer Relations Team, I have been involved in a number of other activities throughout the business, such as being part of the Responsible Business Council and Climate Task Force, focusing on the business’ ESG strategy.
Current workplace
Jaime Haycox's current company
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Revolut
11 roles
Jaime Haycox work experience
A career timeline built from the work history available for this profile.
Complaints Manager
Day to day management of a team of complaint handlers. These agents also manage claims as part of Amigo’s Scheme of Arrangement.
Apr 2021 - Jul 2024
Financial Ombudsman Service Team Manager
Managed multiple cross functional teams of FOS complaint handlers. Created and delivered training, calibrated with QA to ensure outcomes were consistent across multiple teams. Met with key external stakeholders - Attended and ran fortnightly meetings with our FOS contacts directly to discuss priority cases, provide updates on stats and data and to resolve.
Oct 2020 - Apr 2021
Fos Team Agent
Part of a team specialising in complaints escalated to FOS. Reviewed and decisioned FOS complaints, compiled business files for FOS. Reviewed outcomes issued by FOS and fed this back into the businessto review our approach to resolving complaints.
Feb 2020 - Oct 2020
Complaints Handler / Senior Complaint Handler
Handled complaints, both as summary resolutions and final responses. Handled sensitive and complex cases, such as irresponsible lending complaints. Handled mental capacity and fraud investigations. Dealt with complaints escalated to FOS. Covered the complaints phone line and customer inbox.
Jan 2018 - Feb 2020
Customer Service Representative
Cca International
Oct 2017 - Dec 2017
Hr Administrative Assistant
Jul 2017 - Oct 2017
Assistant
Responsibilities included: serving customers, preparing food and drinks, cleaning and handling money. Managerial Skills: Returning to the café for a second summer, in addition to my previous responsibilities I was I was given a managerial role and was trusted with training new employees and leading the team in the absence of the manager.Teamwork: Working.
Jun 2015 - Aug 2016
Hr Assistant
Responsibilities included: General administration within the department including updating personnel files. Office Skills: Experience working in an office in an HR department, provided valuable desk-based work experience.
May 2015 - Jul 2015
Assistant
Responsibilities included: Serving food and drinks, food preparation, customer service and communication. Working under pressure: This was a fast paced environment and involved serving food and drink under busy and time pressured circumstances.
Sep 2014 - Nov 2014
Assistant
Responsibilities included: Working in the restaurant, customer service, handling money, food service, washing up, and general kitchen duties.Customer Service: Communicating with a range of customers both through food ordering and food service. Adaptability: Working both in the main restaurant as part of a team and also individually in the takeaway kiosk.
Apr 2013 - Sep 2014
Team & coworkers
Colleagues at Revolut
Other employees you can reach at revolut.com. View company contacts for 2100 employees →
WB
Wes Brannigan
Colleague at RevolutLondon, England, United Kingdom, United Kingdom
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SB
Sirat Bashir
Colleague at RevolutSrinagar, Jammu & Kashmir, India, India
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RK
Riya Kapoor
Colleague at RevolutIndia, India
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ÁP
Ángela Palomera Alonso
Colleague at RevolutTrieste, Friuli-Venezia Giulia, Italy, Italy
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AJ
Anubhav Jain
Colleague at RevolutNoida, Uttar Pradesh, India, India
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SS
Ss Studio
Colleague at RevolutKolkata, West Bengal, India, India
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MT
Mariam Taj
Colleague at RevolutCoimbatore, Tamil Nadu, India, India
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SC
Sharon Collins
Colleague at RevolutMexico City, Mexico, Mexico
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RA
Rahul Agarwal
Colleague at RevolutMumbai, Maharashtra, India, India
View →
LS
Laxmi Sahu
Colleague at RevolutMadhya Pradesh, India, India
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Wes Brannigan
Colleague at RevolutLondon, England, United Kingdom, United Kingdom
View →
SB
Sirat Bashir
Colleague at RevolutSrinagar, Jammu & Kashmir, India, India
View →
RK
Riya Kapoor
Colleague at RevolutIndia, India
View →
ÁP
Ángela Palomera Alonso
Colleague at RevolutTrieste, Friuli-Venezia Giulia, Italy, Italy
View →
AJ
Anubhav Jain
Colleague at RevolutNoida, Uttar Pradesh, India, India
View →
SS
Ss Studio
Colleague at RevolutKolkata, West Bengal, India, India
View →
MT
Mariam Taj
Colleague at RevolutCoimbatore, Tamil Nadu, India, India
View →
SC
Sharon Collins
Colleague at RevolutMexico City, Mexico, Mexico
View →
RA
Rahul Agarwal
Colleague at RevolutMumbai, Maharashtra, India, India
View →
LS
Laxmi Sahu
Colleague at RevolutMadhya Pradesh, India, India
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2 education records
Jaime Haycox education
Bachelor'S Degree, Geography, 2:1
A Levels, Geography, Environmental Studies, Spanish, Abc
FAQ
Frequently asked questions about Jaime Haycox
Quick answers generated from the profile data available on this page.
What company does Jaime Haycox work for?
Jaime Haycox works for Revolut.
What is Jaime Haycox's role at Revolut?
Jaime Haycox is listed as Production Manager - Fraud Escalations at Revolut - Customer Relations Team Manager | Scheme of Arrangement | FOS Complaint Manager | Lean Six Sigma Yellow Belt at Revolut.
Where is Jaime Haycox based?
Jaime Haycox is based in Bournemouth, England, United Kingdom while working with Revolut.
What companies has Jaime Haycox worked for?
Jaime Haycox has worked for Revolut, Amigo Loans, Cca International, Haskins Garden Centres Ltd, and Wyevale Garden Centres.
Who are Jaime Haycox's colleagues at Revolut?
Jaime Haycox's colleagues at Revolut include Wes Brannigan, Sirat Bashir, Riya Kapoor, Ángela Palomera Alonso, and Anubhav Jain.
How can I contact Jaime Haycox?
You can use AeroLeads to view verified contact signals for Jaime Haycox at Revolut, including work email, phone, and LinkedIn data when available.
What schools did Jaime Haycox attend?
Jaime Haycox holds Bachelor'S Degree, Geography, 2:1 from Royal Holloway, University Of London.
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