Jaime Hill Email and Phone Number

• Lead a team of 25-30 escrow officers and escrow assistants in a multi-state environment averaging 425+ closings per month• Coach and develop the closing team to ensure the delivery of an exceptional experience to our clients and customers.• Engage the closing team in identifying roadblocks they're facing and help them overcome obstacles throughout the closing process.• Provide supervisory support for the team to ensure adherence to all closing policies and procedures.• Support and coach the closing team daily to achieve desired production levels while creating an environment of passion, growth, and development.• Identify opportunities within the daily closing operations and workflow to create solutions and maximize efficiency to obtain the highest level of success.

• Ensure timely and accurate gathering of all information needed to prepare and conduct real estate closings including; reviewing purchase agreements, lender instructions, generating closing statements, closing disclosures and various closing documents.• Coordinate with lenders, buyers, attorneys, and notaries to schedule closings and ensure all documents are signed and completed in a timely and accurate manner.• Review title work to ensure compliance with the transaction to transfer ownership including but not limited to mortgages, tax liens, assessments, and utilities.• Ensure that funds are disbursed according to escrow instructions, title documents are recorded and policies are issued correctly.

• Manage and execute real estate activities and evaluate investment risks for private investors, including leases, acquisitions/dispositions, site locations, and property management activities. • Negotiate contracts and coordinate activities throughout the property acquisition process while ensuring that paperwork is accurate, and closings occur on schedule• Serve as liaison with all parties to ensure rehab completion for a timely occupancy.• Act as the central point of contact, build internal relationships, and partner with management to manage and execute a variety of real estate needs.• Develop, align and execute real estate strategies to support business requirements, plans, and objectives for future real estate needs. • Maintain a real estate database, keep data current, and utilize it for forecasting.

• Assist the Portfolio Manager with all operations achieving property financial and operational objectives of residential single family portfolio. • Oversee property maintenance, and accounts receivable. Ensure that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate laws. • Work with office staff and accounting department to ensure all rent is collected as due and that all revenue data is posted correctly in Yardi. • Manage preparation of all tenant correspondence, including late payment notices. • Produce monthly tenant delinquency reports. • Work with Portfolio Manager to complete monthly financial and property activity reports. • Ensure all move-in, move-out and other leasing data is entered correctly and in a timely manner into the on-site property management software system/systems. • Work with management team to administer renewal program and work to maximize tenant renewals. • Work with Portfolio Manager to develop an effective, proactive team that works together to achieve property objectives

•Manage a HUD and REO asset portfolio volume of $35,000,000 to $45,000,000 per year with an average list-to-sales price ratio of 94%.•Manage all aspects of the HUD and REO transaction process for financial institution clients and Asset Managers, including but not limited to: cash for keys, evictions, pre-marketing, listing/marketing, contract negotiation, and closings. •Act as Closing Coordinator while effectively communicating with Sellers, Asset Managers, Attorneys, Co-Op Agents, Lenders, and Vendors from contract-to-close to make certain the terms and conditions of each purchase agreement are met, and to ensure a smooth and timely closing. •Act as Compliance Manager while reviewing all in-house Agent contracts. Ensure all contracts are compliant, all earnest money is deposited appropriately, commission disbursements and a complete contract is in place for each transaction.•Complete Broker Price Opinions (BPOs) and Property Condition Reports for banks and asset management companies to determine fair market value of assets and to ensure list prices are competitive in our market while maximizing their list price to sales price ratio.•Research specific parcel data for each property including parcel IDs, property information, sales history, building characteristics, tax assessments, school zones, homeowner’s associations, and legal descriptions.•Review and approve HUD-1 Settlement Statements on behalf of clients to ensure accuracy.•Play a significant role in long-term organizational planning, including an initiative geared towards operational excellence, improved business process, and communication between support and business functions.•Coordinate annual business development seminar for regional National REO Brokers Association (NRBA) members.

• Processed on average 30+ real estate closing files per month through Agent Office.•Provided assistance and communicated with Sellers, Attorneys, Co-Op Agents, and Lenders from contract to close to make certain the terms and conditions of each purchase agreement were met, and to ensure a smooth and timely closing. •Interviewed prospective buyers and negotiated purchase agreements to turn office listings into dual sided transactions. From September to December 2006, closed 12 additional transactions alongside daily office duties. •Assisted the Office Manager with minor accounting and marketing, including managing all company websites, bulk mail campaigns, and cold calling strategies.

•Provided leadership to approximately 70 Customer Service Professionals to ensure that production objectives and performance standards were met.•Managed internal and client monthly production goals – volume ranging between 1.7 million and 2.1 million.•Employed communication skills while identifying and resolving complex customer issues while using internal computerized systems for tracking, research, and troubleshooting.

•Provided supervision to approximately 70 Customer Service Professionals to ensure proper training, support, and customer service. •Developed production strategies, completed employee reviews, and conducted training.•Gathered information, assessed customer’s needs, and provided solutions to resolve issues as they were presented.

•Monitored, evaluated, and documented telephone representatives’ call performance – reviewed approximately 1100 calls per month.•Provided training assistance to meet client goals.•Ensured ensuring proper call procedures were being followed, and that internal and client expectations were met.

•Enhanced communication skills while receiving inbound calls and making outbound calls – handled approximately 300 calls daily. Accurately gathered and verified required client information on each call.•Strong work ethic continually displayed while meeting monthly production goals of $37,500 while ensuring quality standards.