Jaime Lopez Email and Phone Number

Manejó 20 + técnica / de misión crítica llamadas a diario y siempre cumplió con altos estándares de servicio..2.. Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 80%-90% on all calls..3.. In charge of a project that consists in the replacement of 80% (representing almost 400) of the company’s computers..4..(September 2007 to December2011) assigned in Mapfre. Handled most of the technical troubleshooting; including system crashes, slowdowns and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Create computer backups, images, user’s accounts, and installation of software among other duties assigned..5..(December2011 to present

(August 2004 to September 2007)Assign to Mapfre’s help desk, help personnel who have problems with their computer systems, printers, scanners, and faxes. Repair hardware and install software’s. Assigned to Banco Santander and Island Finance’s desktop deployment projects. Provided MS Windows /Desktop support to local personnel during the software migration on various sites in the island. Create back-up of all users’ accounts on the network. Used of Microsoft SMS client to re-image all the computers. IT Help Desk Support: Hardware/Software troubleshooting: including PC’s, Printers, Print Servers, Plotters, Scanners and CPU Servers when performing migration activities on various sites. Actively involved in the network troubleshooting and coordinated the LAN ports activation. Give support, service, and maintenance of computers in various public schools and Government Agencies around the Island.