• Manage end to end process of system migration and implementation: Client outreach/ notification of system migration. Ensure clients are notified of and complete necessary action items to ensure migration is seamless & day to day activities aren’t interrupted. Verify system setup and transfer of account data/ products and services to new target platform is complete and accurate. Update internal partners with information related to SLAs & escalate when necessary.• Manage the conversion of… Show more • Manage end to end process of system migration and implementation: Client outreach/ notification of system migration. Ensure clients are notified of and complete necessary action items to ensure migration is seamless & day to day activities aren’t interrupted. Verify system setup and transfer of account data/ products and services to new target platform is complete and accurate. Update internal partners with information related to SLAs & escalate when necessary.• Manage the conversion of assigned business client portfolio (approximately 100 clients) from legacy platform to new target platform.• Utilize multiple VDIs concurrently to fully service and compare current client set up to new target platform and aid clients in defining system equivalence.• Consistently provide best-in-class client experience while assisting clients through the conversion of various banking systems.• Lead training sessions via electronic means and phone for clients undergoing a merger/ acquisition and system migrations.• Probe/ consult with clients to identify their needs & appropriate products, services, and solutions.• Ensure security and privacy of client information.• Assist client transition teams with researching and troubleshooting products and services.• Serves as first point of contact for technical/ product support.• Maintain proactive and detailed escalations of issues and risks.• Assist peers with policy and procedural inquiries.• Learn two new systems/ platforms within one week period for each project.• Project management. Show less