Flexible project manager with extensive experience in process improvements, on-time deadline deliveries, and leadership in Operations, Information Technology, Infrastructure, Telecommunications (Wireless and VOIP), banking and customer facing applications. Firsthand technical experience, which gives me the ability to understand Operational and Information Technology needs and requirement, as well as the communication skills to walk both sides of the business, back-end support and end users, through extremely complicated processes. Proven track record of driving cost savings and implementing processes that streamline operations and promote efficiency. Adept at driving projects from inception to execution, while balancing competing priorities. Adapts quickly to business requirements, while exercising sound judgment and providing excellent customer service. KEY AREAS OF EXPERTISE• Project Management • Telecommunications • Companywide Communications • Metrics and Analytics • Infrastructure • Process Improvements • Leadership • Operations • PMI and Agile Methodology • Vendor Relationships • Interdepartmental Collaboration