Jaime Miskell Email & Phone Number

- Responsible for client relationship management, attainment of sales objectives, client satisfaction and retention for existing clients at the enterprise level focusing on Vertafore’s largest carriers. - Develop, maintain, & dramatically improve customer satisfaction with support and maximize cost efficiency with top enterprise insurance carrier customers.- Develop both internal and external business requirements to support clear implementation plans post contract reward.- Close renewal business, meeting and exceeding quota.- Responsible for developing and, maintaining the highest level of client satisfaction and service delivery through on-going personal attention and by working closely with support functions to ensure smooth hand-offs for conversions, implementations, training, and client support. - Manage the entire sales process to ensure delivery against key performance metrics with a strong emphasis on expansion and retention of Data, Rating and Connectivity customers.- Develop relationships with carrier through account review, relationship management, email campaigns and market sector campaigns.

Bellevue, Wa

Passionate about helping people create meaningful relationships that empower, educate, and support individuals in their pursuit of excellence. Chronus enables organizations to configure and track the specific mentor programs that maximizes company engagement, retention, and fosters successful business cultures.• Responsible for client management, attainment of growth objectives, client satisfaction and retention for current portfolio existing accounts as assigned.• Own the business relationship with client building strong relationships with key decision makers, influencers, and stakeholders.• Close renewal business, meeting and exceeding quota.• Identify upsell opportunities to build pipeline and close sales.• Demonstrate Chronus value to keep Chronus top of mind with customer.• Proactively identify and resolve account success blockers that may arise.

Bothell, Wa

- Responsible for client relationship management, attainment of sales objectives, client satisfaction and retention for new and existing accounts as assigned. - Develop, maintain, & dramatically improve customer satisfaction with support and maximize cost efficiency with top enterprise insurance carrier customers. - Develop both internal and external business requirements to support clear implementation plans post contract reward.- Leverage existing executive client relationships to close additional sales – users, migrations, professional services or additional solution offerings. - Responsible for developing and, maintaining the highest level of client satisfaction and service delivery through on-going personal attention and by working closely with support functions to ensure smooth hand-offs for conversions, implementations, training, and client support. - Responsible for managing all customer requests including cancellations, downgrades and assistance. - Function as Retention/Subject Matter expert and Point Product Solution Consultant specific to the migration sale. - Develop and provide training for migration procedures and playbook for all sales staff.- Post-sales/pre-training handoff communication between sales closure and implementation beginning. - Manage the entire sales process to ensure delivery against key performance metrics with a strong emphasis on new business hunting.- Exceeded quota expectations as an Inside Sales Executive by 21% 2008 and 19% 2009 - Develop pipeline and relationships with agencies through cold calling, email campaigns and market sector campaigns.- Engage with prospect organizations such as SIAA to position Vertafore Agency Markets through strategic value based selling, business case definition, ROI analysis, agency references and analyst data.- Partner with customers to deliver educational updates and upgrades.

Kent, Wa

- Led sales team spanning 20 regions to achieve budgeted sales targets and operational projections. - Responsible for balancing day-to-day accountabilities with strategic direction of the portable storage business. Audited and managed daily call statistics such as call abandonment and service level to achieve revenue goals. - Consistently surpassed budgeted closing percentage by at least 15% 2003-2006: attained yearly closing of 23% for 2007 and increased to 25% in 2008. - Attained contact percentage of 76% surpassing average goal of 60% all four quarters of 2007. Maintained average 76 % through first three quarters of 2008.- Developed efficient lead handling techniques with a reduction in resources while maintaining 25% closing percentage.- Built a service oriented team with the primary areas of focus of driving business and anticipating customer needs through execution of internal processes and policies.- Developed 4 top performers into assistant sales managers.- Spearheaded venture of centralizing sales force from several national locations to one inbound call center.- Collaborated with local business communities to generate sales leads and new business. - Handled vendor relationships for two sites in Portland and Alaska to ensure a cohesive transition with our customers.- Created an additional product solution for our customer by developing and administering the vendor relationship with All Boxes for convenient in home delivery of moving supplies.- Responsible for developing and executing education of all new program processes through metrics and goals.- Represent Door To Door Storage at various community events and home shows.- Responsible for web and marketing FAQ content on Door To Door website.

Redmond, Wa

- Responsible for store meeting all company standards in sales goal achievement, cash inventory management and visual presentation of store management.- Led sales team to achieve over $2M in annual sales which exceeded year or year goal by 15%.Participated in weekly audits of sales statistics with corporate management.- Responsible for reducing loss prevention by 5 %.

Seattle, Wa

- Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)- Trained and developed front desk colleagues, help to develop and implement training programsAssistant Restaurant Manager, Georgian Room- Motivate, lead, coach, train and monitor the performance levels of 22 team members.- Responsible development of new procedures and standard duties training manual, achieved 90% adoption.- Contributed and adhered to the establishment of budgetary guidelines for the restaurant (labor, productivity, revenue and expenses)- Improve Guest Satisfaction ratings as measured by JD Power and Associates, Ritchie Rating Report and AAA ratings.