Jaime O. Email and Phone Number

• Promote independent living within a supportive housing program by providing structured case management services aimed to develop and enhance client’s skills• Monitoring Veteran’s ability to function independently and maintaining wellness in the community• Provide service coordination to prevent negative outcomes among high-risk Veterans• Working as a part of a interdisciplinary team of professionals to engage and provide case management services to intensive high needs formerly homeless Veterans with active mental health illness, substance abuse disorders, and co-occurring medical conditions int the community and their homes• Use evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on client’s strength to provide service referrals to mental health services • Provide crisis intervention and mediations as necessary• Assist clients with budgeting, counseling regarding rent arrears, providing ADL training, obtain employment and apply for benefits such as SSI, SNAP, Public Assistance

- Carry a Caseload of 20-25 patients regularly.- Responsible for detailed tracking of patients in mental health care system to insure that the patient receives appropriate aftercare treatment including medical, housing, clinical and other social service needs.- Keep detailed records on all clients including a service plan and maintain 3-Month Service Plan Reviews.- Fieldwork includes: home visits, visits to aftercare settings, referral agencies, in-patient follow-up, etc.Keep primary therapist/treatment team regularly informed of results of all tracking intervention efforts.- Attend treatment planning meeting and CARE Conferences.- Attend in-service training- Perform other duties as assigned by Care Management Services Director

• Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter• Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable• Ensure the timely completion of (assessments) Initial Intake and Individual Service Plans• Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes• Complete all necessary paperwork in accordance with government and agency policies • Prepare discharge packets to ensure a timely and safe reunification between residents and their families • Assess the potential sponsor's family unit, ability to meet the minor's needs • Participate in regular management and staff meetings & submit written reports and documentation on tight deadlines • Work with children and their sponsors to encourage and ensure progress through their individual services plans • Attend training provided internally and in the community and apply newly gained knowledge in providing services • Document all case activity including outreach, constant development and assessment, plan development, client progress and transition arrangements • Provide education to family and children concerning the nature and desired effects of services, along with information concerning conditions being treated. • Maintain accurate and updated records and case files, including through case notes, while consistently ensuring the confidentiality of information in their cases

• Conduct needs assessments centered on the daily living needs of patients and barriers to daily living functions, helping the patient identify problems that he/she may not initially express or identify as difficulties.• Ensure case management program objectives are met by evaluating the effectiveness of alternative care services that are cost effective and quality care is maintained.• Document progress/case notes in the patient’s Electronic Medical Record(EMR) to keep track of services rendered.• Performs case management for specialty programs in a telephonic customer/ in-person - facing environment which involves utilizing a coaching approach that provides support and resources to the patients.• Help patients navigate access to services – providing encouragement, information and teaching the skills necessary for a patient to get to and use service.• Provide outreach to patients for scheduling appointments, screenings, reminders, and missed opportunities.• Provide care coordination among patients and outside referral entities.• Access services and situations for both immediate and long-term needs of clients, including: identification information, transitional and permanent housing, income maintenance and insurance benefits.• Work in collaboration with CMO (Chief Medical Officer), Clinical Integration Manager, Quality Coordinator, and other members of the staff to ensure that optimal tracking of referrals and care coordination services.• Build awareness of care coordination services among the health care team by building professional relationships with team members, providing information about connecting service and maintaining communication to identify patients who are “at-risk”.• Ability to understand and respond effectively with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.

• Experience working with homeless adults and/or mentally ill individuals having a diagnosis of mental illness or addiction to a substance• Perform general clerical duties.• Managing the short and full intakes of new clients/residents.• Assist non-working clients to obtain Public Assistance.• Create initial Independent Living Plans (ILP) for new clients/residents and meet weekly or biweekly to follow –up on ILP.• Reviewing case files corresponding to the checklist of required documents.• Maintains accurate and up to date written client documentation as required by and in accordance with city and state oversight agency guidelines.• Assisting with the management of client/resident savings, developing a savings plan and ensure continuous savings. • Managing client support services, including metro cards and passes for working clients.• Work collaboratively with housing specialist and employment services staff to identify client readiness on employment and/or housing. • Participate in case conferencing and client review.• Interfacing with the Department of Homeless Services (DHS) and other related agencies.• Complete full assessments in the DHS Client Assistance and Rehousing Enterprise System (CARES).• Refer clients to internal and external resources and serve as an advocate when necessary.• Provide escort to drive clients to meetings and appointments.• Assisting in securing required client documents from governmental and other agencies.• Maintaining confidentiality in all aspects of resident, staff and agency information.• Provide case management and counseling periodically; one year beyond client’s departure.

• Monitor the store for potential security risks and alarm function.• Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.• Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment.• Work with the Asset Protection Lead and others to resolve any hazards or compliance issues and investigate any employee or customer accidents.• Interact with customers and store employees to maintain a safe, secure and profitable environment throughout the store.• Ability to demonstrate preparedness and exhibit behaviors for proper emergency response procedures.• Ability to solve problems, multitask and work in a team environment while working in a high-paced retail environment.

-Conduct gross and detailed decontamination operations in order to mitigate the spread ofand respond to the effects of contaminates through physical or chemical means whenresponse personnel and or the public become contaminated.-Contain contaminates to the hazard areas and prevent cross contamination, facilitating arapid recovery process.-Assist in planning, coordinate and execute training, in preparation for deployment andtactical employment of section in accordance with commander's guidance.-Assists in the battalion Drug and urinalysis program as Urinalysis Program Coordinator.-Decontamination Platoon's, Bravo section's Training Non-Commissioned Officer (NCO).-Copy data and compile information contained in unit diary, feedback reports/personnelmanagement reports, Marine Online (MOL) and Marine Corps Total Force System (MCTFS) databases while verifying accuracy.-Conducts and sets up training classes for Marines to be annually trained.

• Trained Marines, Sailors, and DOD personnel in Chemical, Biological, Radiological, and Nuclear (CBRN) Defense.• Conduct Command-wide training and exercises to evaluate the Command’s state of readiness and efficacy of emergency response plans.• Conduct training and axercises on emergency preparedness• Handled receipt, inventory, issue, and inspection of the command's CBRN Defense Individual Protective Equipment (IPE).• Maintain personnel personal indentifiable information (PII) confidential and secure.• Maintain command organizational exercise and training records, to include after-action reports (AARs).• Managed the supervision, operation, accountability, and upkeep of the commands Indoor Simulated Marksmanship Trainer (ISMT).• Assisted the Operations Chief and Operations Officer in planning, coordinating, and executing the duties and responsibilities associated with an Operations and Training Section in support of joint service cross-training and operations.• Performed as the Command Physical Training (PT) Representative.• Planned, coordinated, train, supervise, evaluate, and direct mask/individual protective equipment (IPE) confidence exercises, operational decontamination and monitor survey operations.• Prepared the CBRN section for the Commanding General's Readiness Inspection (CGRI) and received an overall grade of Mission Capable with zero findings.• Accounted for over 250,000 dollars’ worth of Indoor Simulated Marksmanship Trainer (ISMT) equipment.• Served as Non-Commissioned Officer In-Charge (NCOIC) for several CBRN ranges, training over 20,000 personnel from Marines and sailors to NCIS and DCIS students in individual protective equipment and techniques, tactics, and procedures (TTPs) in a simulated contaminated environment at the Federal Law Enforcement Training Center (FLET-C) in Glynco, Georgia.

-Responsible for training Marine Corps Security Force Battalion's Marinesand Sailors in Chemical, Biological, Radiological, and Nuclear (CBRN) Defense.-Responsible for the receipt, inventory, issue, and inspection of thecommand's CBRN Defense Individual Protective Equipment (IPE).-Responsible for the supervision, operation, accountability, and upkeep ofthe commands Indoor Simulated Marksmanship Trainer (ISMT).-Assist the Operations Chief and Operations Officer in planning,coordinating, and executing the duties and responsibilities associated with an Operationsand Training Section in support of approximately 900 Marines and Sailors.-Perform as the Command Physical Training (PT) Representative.-Plan, coordinate, train, supervise, evaluate, and direct mask/individualprotective equipment (IPE) confidence exercises, operational decontamination andmonitor survey operations.-Prepared the CBRN section for the Commanding General's Readiness Inspection (CGRI) andreceived an overall grade of Mission Capable with zero findings.-Responsible and accountable for over 250,000 dollars worth of Indoor Simulated MarksmanshipTrainer (ISMT) equipment.-Served as Non-Commissioned Officer In-Charge (NCOIC) for several CBRN ranges, training over 20,000 personnel from Marines and sailors to NCIS and DCIS students in individual protective equipment and techniques, tactics, and procedures (TTPs) in a simulated contaminated environment.

• Greet customers as they arrive at the Starbucks outlet and inquire into their orders• Provide customers with information on popular coffee blends• Assist patrons in finding seats inside the coffee shop and take their orders• Educate customers about the history of each coffee blend when inquired• Take orders and punch them in the coffee shop database• Provide customers with price information and billing stubs• Give samples of popular coffee blends with a view to creating sales opportunities• Offer customers demonstrations using brewing equipment• Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks• Serve brewed coffee and ask for feedback• Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business• Take payments for coffee sold and tender change• Ensure that Starbucks merchandising and signing standards are followed appropriately• Ensure cleanliness and sanitization of all work areas• Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis• Make minor repairs on coffee brewing equipment• Ensure that sufficient supplies are available and inform procurement officers of any shortages• Make sure that coffee blends are stored in a safe manner