- Managed front-of-house operations including greeting and interacting with diners.- Oversaw lunch and dinner reservations and maintained related database (Open Table)- Assisted serving staff during busy shifts- Exhibit through knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions- Built a rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience - Maintained inventory of restaurant supplies- Interacted with patrons to ensure customer satisfaction- Tracked daily restaurant revenue and prepared monthly revenue reports- Regularly updated computer system with new pricing and daily food specials- Preformed restaurant walk-throughs to gauge timeliness and excellent service quality- Prepared weekly staff schedules

- Managed front-of-house operations, ensuring exceptional customer service, high standards, and a clean environment.- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency- Scheduled and directed staff in daily work assignments to maximize productivity- Minimized loss of misuse of equipment through proper restaurant supervision and staff training- Efficiently resolved problems or concerns to the satisfaction of all involved parties- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees- Optimized profits by controlling food, beverage, and labor costs daily

- Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity- Managed accounts payable, accounts receivable, and payroll- Trained new and less experienced staff in company policies and procedures- Kept the restaurant compliant with all federal, state, and local hygiene and food safety regulations passing all inspections- Maintained clean and orderly dining areas- Ensure maintenance of proper cleanliness in all areas of the bar and front of house

- Built a personable and professional hospitality team and ensured staff were well-trained and consistently supported- Ensured customer satisfaction while maintaining quality and consistency in a high-volume environment.- Maintained a balanced cash drawer at the beginning and end of every shift.- Introduced a unique mix of new cocktails on the menu- Altered bar menu and associated snack menu depending on season, holiday, and vendor promotions- Monitored customer data to make actionable decisions based on bar traffic and demographics- Decreased total costs by analyzing team members’ strengths, hiring skilled bartenders, and changing schedules according to their needs- Proved to be a good team player with the management team by providing innovative solutions and introducing new concepts- Actively negotiated and resolved differences and employed a constructive criticism approach

- Maintained professional appearance, time management skills, strong communication skills (written, verbal, and listening)- Administered the daily operations of the entire restaurant including the bar, dining room, and kitchen.- Responsible for taking inventory of food and liquor- Controlled costs and analyzed labor percentages resulting in profit and performance bonuses.- Handled payroll and hiring and training of employees- Served guests in a fashionable manner- Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards.

- Assist with the review of the performance of Bar employees in accordance with restaurant policy- Provided exceptional customer service while meeting and exceeding sales goals.- Built a rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience- Utilized high levels of energy and superior multi-tasking abilities for customers in a high-volume establishment- provide guidance and direction to staff, including setting performance standards and monitoring performance- Ordered supplies to maintain correct inventory levels.- Scheduled weekly live entertainment- Maintained and closed business transactions on shift changes