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Jaime Simms, Cpp is listed as Operations Executive | Driving Growth & Transformation through Strategic Leadership at ECI Software Solutions, based in Bradenton, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jaime Simms, Cpp.
Jaime Simms, Cpp previously worked as Sr. Director, Customer Support at Eci Software Solutions and Vice President of Sales Operations at Payarc. Jaime Simms, Cpp holds Bachelor Of Business Administration (B.B.A.), Business Management from Indiana Institute Of Technology.
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With over 17 years of leadership experience in operations, I specialize in contact center performance, workforce management, learning and development, quality control, and M&A integrations. I hold a bachelor's degree in business management and have been recognized multiple times for outstanding performance. My expertise includes optimizing workflows, implementing robust quality oversight measures, and achieving significant cost savings through technology enablement and operational efficiencies. I'm committed to fostering a culture that prioritizes employees and customers, I am skilled in translating strategic objectives into actionable plans and leading teams to success.
Listed skills include Leadership, Customer Satisfaction Enhancement, Team Building, Human Resources, and 24 others.
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A career timeline built from the work history available for this profile.
Westlake, Texas, US
Quickly assessed team dynamics and implemented process improvements, enhancing efficiency and response times across support channels.Developed a continuous improvement plan, optimizing KPI tracking and driving cultural change towards a customer-centric organization focused on delivering exceptional experiences.Fostering a collaborative environment.
Greenwich, CT, US
Directing and overseeing the Activations, and Sales Support teams, ensuring seamless collaboration and synergy to achieve organizational goals.Leading the strategic management of preboarding processes, optimizing application submission workflows to enhance efficiency and accuracy.Implementing rigorous quality oversight measures throughout the activation.
Greenwich, CT, US
Atlanta, Georgia, US
Designed a support ecosystem consisting of Knowledge Management, Training, Quality and WFM teams to create a feedback and process improvement loop to Operations teams resulting in optimal team performance.Guided a 2500 employee organization through change management into a behavioral based Quality control model. Leveraging AI technology to evolve audit.
Atlanta, Georgia, US
Led Workforce planning teams around the world. Oversaw Capacity Planning, scheduling, forecasting and reporting for all contact centers worldwide including integrations from M&A.Engineered and launched WFM software into 900+employee contact center creating staffing efficiencies and capacity.Transformed the way data is delivered to our business within.
Provide customized meal preps for client’s to reach their fitness goals.
Oklahoma City, Oklahoma, US
Oversaw Help Desk, product integration, and client relation activities. Migrated workflow from India into a local service center, 10,000 client base from the acquired product.Developed system requirements for the product teams to enhance existing SAAS software.Executed planning, forecasting, and preparation of the department’s fiscal budget.
Oklahoma City, Oklahoma, US
Oversaw Customer Support Team of 60+ agent group of combined regional teams.Chaired succession planning and professional development of supervisors Created KPIs and measurable metrics for alignment and accountability Created SOPs and best practices for performance managementDesigned and implemented career pathing for call center advocates.
Other employees you can reach at ecisolutions.com. View company contacts →
Laura Philpot
Colleague at Eci Software Solutions
Great Gonerby, England, United Kingdom, United Kingdom
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Dave Netoskie
Colleague at Eci Software Solutions
Albany, New York Metropolitan Area, United States
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Michael Johnson
Colleague at Eci Software Solutions
Provo, Utah, United States, United States
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Lisa O'Flaherty
Colleague at Eci Software Solutions
Forest, Ohio, United States, United States
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Thomas (Tom) Matthews
Colleague at Eci Software Solutions
Castle Rock, Colorado, United States, United States
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Laura Kinnison
Colleague at Eci Software Solutions
United States, United States
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Stephanie Crane
Colleague at Eci Software Solutions
Marysville, Washington, United States, United States
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Thanuja Wijesinghe
Colleague at Eci Software Solutions
Dandenong North, Victoria, Australia, Australia
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Mary Robinette
Colleague at Eci Software Solutions
Jefferson City, Missouri, United States, United States
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Fredrik Treider
Colleague at Eci Software Solutions
Hemsedal, Viken, Norway, Norway
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Quick answers generated from the profile data available on this page.
Jaime Simms, Cpp works for ECI Software Solutions.
Jaime Simms, Cpp is listed as Operations Executive | Driving Growth & Transformation through Strategic Leadership at ECI Software Solutions.
Jaime Simms, Cpp is based in Bradenton, Florida, United States while working with ECI Software Solutions.
Jaime Simms, Cpp has worked for Eci Software Solutions, Payarc, Global Payments Inc., Nutrition Fits You Llc, and Heartland.
Jaime Simms, Cpp's colleagues at ECI Software Solutions include Laura Philpot, Dave Netoskie, Michael Johnson, Lisa O'Flaherty, and Thomas (Tom) Matthews.
You can use AeroLeads to view verified contact signals for Jaime Simms, Cpp at ECI Software Solutions, including work email, phone, and LinkedIn data when available.
Jaime Simms, Cpp holds Bachelor Of Business Administration (B.B.A.), Business Management from Indiana Institute Of Technology.
Jaime Simms, Cpp is listed with skills including Leadership, Customer Satisfaction Enhancement, Team Building, Human Resources, Credit Cards, Payments, Account Management, and Sales.
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