Oversee strategic planning and execution of high-impact construction and real estate projects for BOKF’s retail spaces, corporate offices, and operational facilities.Lead a team of Implementation and Operations Managers, ensuring alignment with organizational goals and fostering collaboration with internal and external stakeholders.Optimize processes, manage resources, and drive continuous improvement to achieve project excellence.Develop and implement innovative solutions to enhance program delivery and operational efficiency.Foster strong relationships with internal departments, external vendors, and key stakeholders to ensure project alignment and successful execution.Identify and implement process improvements to enhance project delivery and operational efficiency.Maintain consistent communication with internal teams and external partners to create and implement business strategies.Assess and mitigate risks associated with construction and real estate projects, ensuring compliance with regulations and bank standards.Cultivate a high-performing team by providing mentorship, training, and development opportunities.

Leading efforts to optimize the Branch Center location strategy, look and feel of the facility, and partnering with key stakeholders to align resources to deliver business value internally and externally. • Manage the Branch Capital Plan roadmap across 8 states for remodels, redevelopments and repositions while partnering with stakeholders to align resources and deliver the business strategy.• Lead large and diverse cross functional teams to complete 18 corporate real estate remodel efforts, defining space and brand strategies, to improve the client and employee experience. Exercising a holistic view to standardize the branch formats, updating and right sizing the spaces to create a harmonious design, layout, and brand awareness that resonates with both clients and employees.• Drive continual development using specific formats to create a robust coverage network that aligns with client traffic trends, employee work models, and positioning the brand value of our branches.• Collaborate with Corporate Real Estate, Construction and Facility Managers, and Distribution Strategist to define and transform the Branch footprint so that the physical locations of the branch resonate the brand and reflect the future of retail banking.• Author department processes and drive the CRES communication strategy. Communicate and prioritize initiatives to executives, proactively remove roadblocks to ensure advancement, and serve as key decision maker for line of business leadership.

Assisted in the creation of the Banks new Personal Loan product that previously was not available and managed the build a new state-of-the-art Call Center suite from scratch to deliver the product. Collaborated across 15 workstreams to support the $12MM initiative and product development. - Pioneered the site design meetings, drafted business procedures, developed in-house processes from scratch, created sales training content for new hires, reviewed customer journeys, authored employee sales standards and policies and shaped business metrics. - Excelled at the ability to think big and act fast with a start-up mentality during the design and launch of the business. Engaged with C-level suite and orchestrated competing priorities and readjusted plans quickly, while maintaining a good understanding of how each team's role contributed to the success of the launch of the omni-channel personal loan product.- Constructed a business model to originate small dollar loans to prime borrowers through the direct mail acquisition channel during a time that the market was underpenetrated. - Collaborated with software development and testing teams to design, develop, and launch the robust loan originations system through several iterations.- Hired and managed a team from 25 representatives to originated $100M unsecure personal loans within a year of launch, originated 5,000+ active loans, with 70% auto-pay penetration. Reduced CPA by 74% and converted sales at 60% in year one. Improved origination timing from 4 days to 48 hours. Drove ROE of 9.79% in year one.

Facilitated business unit operational initiatives from initiation to implementation. Authored business needs and requirements including identified solutions across the organization to obtain project buy-in. Responsible for ensuring the development of procedures, workflows, communications, and training activities related to the implementation of change initiatives. - Managed “Project Depth” a strategic plan working with Branch Banking to deepen client relationships by inviting them to the Private Bank and utilizing available share of wallet data. Increased Deposits by 3.31% and Investments by 21.21% in a year.- Lead efforts to design and implement innovative and creative solutions resulting in improved efficiencies including the launch and adoption of Apple Pay for Union Bank.- Facilitated project prioritization and benefits summary for expanding the banker Client Feedback Form to ensure that Union Bank has a holistic process for capturing and responding to customer feedback through all client touch points.- Designed comprehensive plan for all Consumer Banking executive communications including mapping, objectives, audience and key messages. Simplified and aligned the structure of internal communications, delivery tools and management systems for Banking Executives. - Designed and implemented team SharePoint site to manage project/request intake, workflows, and tracking to completion of initiatives, to ensure deliverables met project objectives.

Responsible for providing support to Regional Executives and Regional Managers within the Community Banking Market through ongoing program development, implementations, communication, and administration. Develop best practices and make recommendations that would increase Market productivity. Participates in strategic planning discussions and meetings, and ensures that programs and training enhance the financials of the company.

Served as a resource for policy changes as well as campaigns, promotions and the implementation of new products and services related to the Retail Market. Worked in conjunction with the Market President and Region Mangers in the oversight, coordination and execution of complex and technical issues related to sales and tracking systems. Assist with preparation of financial overview decks and sales trending. • Leadership and Time Management• Meticulous and Thorough• Driven and Self Motivated

Co-lead 19 branches in developing action plans to meet goals. Develop sales tracking and communicate results including region stack ranking in multiple categories and creating campaigns for new focus. Enjoy driving sales and being an agent for change. Work with business partners to develop sales strategies and tactics. Develop and design recognition and reward programs for top performers. Playbook facilitator.