Led a team of 12 front desk staff and successfully shifted our bookings online increasing court utilization by 18%Launched our membership program selling out in 1 month and achieving an additional revenue streamIntroduced new online payment solutions such as Maya and Gcash offering cashless transactions

Built a chat bot to automatically respond to customers on messenger increasing our response rate to 100% with a time of 4 seconds and a total of 1,764+ conversations since with 967 being new connections. Designed marketing material for all upcoming events while managing the company’s social media presenceEstablished our influence through Google reviews and Yelp, actively addressing customer reviews and complaints

Capitalized on the need for quality pizza dough with the growing cooking base in the Philippines during the pandemic, achieving an 11% month on month growth; Committed to 20% of all profits to be given to charityLed the creation of social media and e-commerce platforms growing to 1,100+ followers in a yearBuilt relationships with influencers in several marketing campaigns with videos reaching over 500k+ viewsExpanded to the b2b market by partnering with four restaurants… Show more Capitalized on the need for quality pizza dough with the growing cooking base in the Philippines during the pandemic, achieving an 11% month on month growth; Committed to 20% of all profits to be given to charityLed the creation of social media and e-commerce platforms growing to 1,100+ followers in a yearBuilt relationships with influencers in several marketing campaigns with videos reaching over 500k+ viewsExpanded to the b2b market by partnering with four restaurants. This has led to over 50% increase in sales and is now one of our main marketsStreamlined our dough-making​ process and shifted to eco-friendly packaging limiting waste in production Show less

Produced, scripted, and edited multimedia content for AMS Events & AMS social media audience of over 30k+ followersCollaborated effectively within cross-functional teams, conducting interviews, pitching ideas, crafting compelling features, and forging partnerships with both executives and fellow students. Leveraged data-driven insights to meticulously analyze social media metrics and implement tailored engagement strategies.

Coordinated with various teams to manage over 80+ assets and upload them on Seller Center.Created over 50+ assets (art cards, pop ups, and banners) for Shopee’s Seller center appEdited the first 6 training videos with various subtitles to lessen the need for Live classes for Shopee Seller training Automated the sentiment tracker with over 199+ sentiments increasing speed and productivity by over 50%Proposed a plan to streamline asset creation and sentiment tracking through… Show more Coordinated with various teams to manage over 80+ assets and upload them on Seller Center.Created over 50+ assets (art cards, pop ups, and banners) for Shopee’s Seller center appEdited the first 6 training videos with various subtitles to lessen the need for Live classes for Shopee Seller training Automated the sentiment tracker with over 199+ sentiments increasing speed and productivity by over 50%Proposed a plan to streamline asset creation and sentiment tracking through automation and new software. Show less