Jaime Shaffer Email & Phone Number

Responsible for all administrative tasks, including creating contracts, invoicing andreconciliation for event payments, data analytics and reporting in multiple systems, aswell as advertising and managing all social media.Built social media from scratch and saw a major increase in revenue as a direct result ofsocial media efforts. We went from having open dates to selling out weekends completely for the year.Migrated to a new CRM to automate and streamline processes which saved time for ourteam and clients.Created online scheduling for clients to book tours and site visits, which saved asignificant amount of time for both myself and clients and reduced frustration for clientshaving a live calendar to book directly through the system.Researched and implemented a new hotel booking system which allowed for a revenueincrease as cabin bookings became easier for couples and guests to manage and book.Worked closely with clients as well as vendors and established and maintained greatworking relationships.Ensured that all items were completed prior to the event, including verification of eventinsurance, new vendor vetting to make sure that all vendors are aware of the rules andregulations of not only the venue, but local ordinances as well.Worked with a brand specialist on a complete rebrand of the company, including newlogo, website, photos, colors and overall look and feel.

Responsible for managing day to day activities:Schedule meetings, manage calendars, run errands as needed and necessary, take notes at meetings and orchestrate follow up, help clear time on the calendar by assisting with tasks, coordinate the collection of reports and task assignments with other employees.

Santa Cruz, California

Executive Assistant to the Chief Marketing Officer, Vice President of People and Places,VP of Engineering, VP of Customer Success, and Chief Analytics Officer/VP of Product.Managed and maintained complicated calendars for all of the executives and directors,organized and scheduled daily and long-term activities and meetings.Managed and organized team meetings for all five of my executives, coordinatinglogistical arrangements, and handling post-meeting follow up as needed.Responsible for all logistics for team offsites, including working with vendors on uniquelocations, meals, entertainment and activities as well as creating presentations and otherneeded materials.Scheduled and coordinated travel arrangements (both domestic and international),which included suggesting and requesting priority meetings with individuals andcompanies, developing itineraries, and handling all logistics.Prepared expense forms for reimbursement for travel and other related expenses.Managed sensitive matters with a high level of confidentiality and exercises discretion.Actively managed the executives’ workload by acting as a gatekeeper and following upon meetings and deadlines.

Primary support to Chief Strategy Officer- Includes domestic and international travel,scheduling internal and external meetings, expenses, day-to-day needs and specialprojects.Support the Office of the CEO- preparation and execution of the quarterly global “TownHall” meetings and quarterly global operations review meetings, creating and compilingpresentations, planning the quarterly parties, reporting, expenses, assist with travel andvisas, worldwide anniversary emails, creation and maintenance of Wave (internal site)pages, day-to-day needs, and special projects.Leverage ServiceNow platform to create tickets for IT and Facilities requests. Navigatethe portal frequently and general familiarity with UI.Coordination of logistics for our Immersion Week Strategy meetings with executive staffand other high level associates; included planning all meeting rooms, catering,presentation preparation, running the intranet site, attending the Immersion Weekmeetings and running presentations, troubleshoot IT issues,and assisted as neededthroughout the meetings all while maintaining confidentiality of discussions and topics.Creation of purchase requisitions for multiple departments.Maintain a high level of confidentiality in regards to business and personnel issues.Create and run reports as needed for different departments and assist other admins withhigh level needs to create a cohesive team and support all of the executives companywide.

Santa Cruz, California

Assisted with the implementation of two new database systems concurrently (for HRdata we moved from Oracle to Success Factors and for benefits we moved from Oracleto Benefits Connect), audited data in new systems, created new reports, conductedsystem and report training for employees.Used ServiceNow portal to track incoming HRIS requests, which allowed the team toprioritize tickets, track time spent on each item, and created overall efficiency whilereducing the number of emails and lost requests.Data entry, reporting, cross system audits, maintained all database information, andensured correct approvals were in place before making any changes.Maintained high levels of confidentiality with regards to salary and otherpersonal/employment information.Benefits Team- monthly benefits billing, purchase orders, benefits tracking, billing andsystem audits, created process documentation.Talent Acquisition- assisted the TA team as needed.Special projects for HR.

Santa Cruz

HRIS Team- maintain high levels of confidentiality with regards to salary and other personal/employment information, reporting, data entry, audits, maintaining database information, assisted with the implementation of new database system, creating reports, system and reporting training.

Santa Cruz, Ca, Usa

Responsible for the day to day business management and operations, including A/P and A/R, payroll, profit/loss, statements, vendor and customer relations, estimates and monthly financial reconciliation.

Santa Cruz, Ca

Was in charge of hiring, training and overseeing all seasonal staff (including on train characters, train supervisor, ticketing/gift shop supervisor, ticketing clerk and gift shop clerk). Responsible for finding and hiring all companies for building of Christmas Town set, including construction crew, grading crew, electricians, artist and security as well as equipment to run the set. Sourced all companies/items for use during event including costumes for characters, food and beverage items, customer giveaways, and much more.

San Jose, Ca

Responsible for accuracy for global new hire requisitions.Data entry of new hires (SOX audited) with an internal audit rate of 97.5% accuracy andabove for the team.Utilized case management system activities and case queues to ensure timely repliesand processing of cases.Worked directly with recruiters globally to ensure all job requisitions fit within the legalparameters for the specific country’s job requirement.Ensured accuracy and legality of offer letters prior to recruiters sending out tocandidates.Created a new Oracle data entry handbook for all incoming New Hire Team employeesto use for training.

Scotts Valley, Ca

Promoted to Sales Administrator- April 1, 2009Promoted to Sales Coordinator- July 29, 2008Marketing & Sales Administrative Assistant- October 1, 2006- July 28, 2008Data migration from old sales database (Goldmine) to Microsoft CRM. Audited data toverify fields were mapped properly. Created a handbook for the new system to be usedfor training employees.Worked with the sales team to create workflows to better utilize the new system andincrease efficiency.Created and generated all sales reports on a weekly and monthly basis that tracked allrevenue and sales commissions. Identified a long standing issue with the commissionreport and worked with the CFO and team to correct the calculation error.Assisted sales team with client data entry, auditing, and follow-ups.Responsible for calendaring, travel, meeting coordination for all of sales and marketing.Successfully planned and executed all sales events which helped create and maintainstrong relationships with our clients and brought in new business. Tracked ROI for allevents.Interfaced extensively with the national sales team to train new members on salesprocedures as well as provide support and training to external financial advisors andtheir staff.Special projects as needed to sales, marketing, board of directors and chief officers.

Provided service to customers, advertisers, and vendors. Scheduled all public and private charters and coordinated all food and beverageservices, as well as any special requests.Hired and trained seasonal employees as well as managed other staff members.

Bachelor'S Degree, Sociology

Education record