Ensuring The Book Rack continues providing the community with quality escapism in the form of books, comics, and games. A tradition that has been going strong for over 35 years, The Book Rack is the largest retailer of comics, games, and books on Whidbey Island. As the store manager, I enjoyed the opportunity to provide oversight of customer service, sales, purchasing, and daily operations. • Pivotal in launching two new departments, including a store remodel to accommodate an Events Center. Directly contributed to providing revenue increase of over 20% annually for the past three years, along with growing the returning customer base. • Facilitated displays to increase new product sales and ensured sell-off of obsolete and overstock inventory through attractive displays and markdown strategies. • Managed, scheduled, and trained sales staff in store operations, customer service, cash handling, and administrative policies and procedures. Recruited and trained new personnel based on skills and experience. Provided continuing training for top notch customer service, which has positively influenced customer ratings and store reviews. Motivated staff with frequent recognition and performance reviews, resulting in high morale and increased customer services. Skilled in staff problem solving and providing resolutions to customer complaints.• Maintained personnel budget by closely managing time, attendance, and staff scheduling based on sales history and projected sales. Maintained operational budget by inventory turns analysis, trending product curation, and analyzing sales history. • Tripled comic book subscription service members by tailoring recommendations, watching market trends, and encouraging children’s literacy through comics and graphic novel story arcs. Influenced high profile community events and product selection for Free Comic Book Day and Halloween Comic Fest resulting in expanded community awareness of our brand.

Well-organized, reliable office manager, handling day-to-day operations with a focus on efficiency, bookkeeping, and customer service.• Prepared statistical and financial data for weekly, monthly, and quarterly review and comparisons.• Created monthly invoices for recurring clients along with special landscaping and construction based estimates. Following up with customers and addressing changes and concerns throughout the project.• Played an essential role in creating equipment maintenance schedules and logs, resulting in lowering downtime for crew and equipment and streamlined tracking of consumables.• Calculated weekly payroll and reported quarterly and annual tax information to federal and state entities. Fulfilled all required receptionist duties including, but not limited to establishing and maintaining employee files, fielding customer calls, and assisting with bulk mailing prep and mailing list maintenance.• Maintained and enhanced advertising materials and featured landscaping projects on various social media platforms.