• Drive operational and financial performance of urgent care clinics across 2 regions (San Antonio and El Paso, Texas)• Lead a team of 8 managers and 130+ indirect reports, guiding them on business growth, patient satisfaction initiatives, quality of care, cost containment, recruiting and implementation of policies and regulatory standards• Partner with revenue cycle team to ensure optimization of revenue opportunities through adequate coding, collections process, and encounter processing at the clinic level• Recruit and hire physician and mid-level providers and oversee the onboarding process to ensure success• Achieved the market’s first-ever positive EBITDA in FY 2020 through operational efficiency, standardization and labor cost containment projects

• Drive the strategy and execution of regional initiatives for a group of 16 radiology clinics • Directly led the operational and financial performance of two outpatient imaging clinics, consisting of 110k patient visits and $30 million in annual revenue• Guided the clinic teams on throughput opportunities, patient satisfaction, upfront collections, insurance verification, training and quality of care• Pursued business development opportunities and established strong relationships with key referring physicians which that resulted in increased market share • Led the design, build, and inauguration of a $4.2 million state-of-the-art imaging center. This included drafting the business case and developing pro forma for capital approval• Coordinated the implementation of a new revenue cycle system, enabling automation and efficiency in claim submissions• Spearheaded the growth of specialty service lines through implementation of new imaging technology• Implemented a new employee orientation program, impacting employee engagement, retention, and turnover metrics• Centralized the medical records function resulting in added efficiency and labor cost reduction• Integrated operations of a newly acquired Imaging practice in Las Cruces, New Mexico• Streamlined call center operations to improve response times and reduce call duration

• Facilitated quality improvement projects to ensure compliance with regulatory programs such as Meaningful Use, Physician Quality Reporting System (PQRS), and Medicare Fee-For-Service Value-Based Performance, in addition to reporting on NRC Picker Patient Satisfaction indicators• Executed Ebola safety practices training for 100+ employees during the 2014 outbreak• Conducted root cause analysis for adverse events, identifying areas for opportunity and implementing sustainable interventions for elimination of repeat occurrences

• Led system-wide operational improvement projects and initiatives utilizing Lean Six Sigma methodologies• Developed and implemented Lean Daily Management across 5 hospitals and 20+ outpatient clinics, impacting all levels of the organization and increasing continuous improvement efforts across the enterprise• Facilitated the process mapping and redesign of the Claims Department resulting in a reduction of claim denials• Conducted coaching sessions and Kaizen events in the Emergency and Surgery Departments, helping to develop lean thinking and process improvement strategies

• Strengthened operations and financial discipline, turning around an underperforming outpatient imaging clinic by increasing capacity, patient volume, revenue, and patient satisfaction in addition to exceeding upfront collection goals• Served as Project Manager during the multi-site implementation of a RIS/PACS and transcription system

• Oversaw daily operations of the ancillary and support departments of a denovo general hospital including Patient Access, Central Supply, Dietary and Facilities• Participated in the strategic and financial planning of the business unit, reporting monthly results to Corporate COO• Implemented an operational scorecard, creating alignment between hospital goals and department objectives • Established and developed a stable middle leadership structure, resulting in a reduction of staffing challenges through increased employee retention • Conducted cost containment initiatives in central supply and surgery departments, contributing to the hospital achievement of financial break-even

• Evaluated new applications and technologies on the market for their ability to fulfill the strategic and operational needs of the organization• Executed projects related to PACS, RIS, and Electronic Medical Records to produce efficiencies and automation of services within the health system