Jaime Aranda Email & Phone Number

Plano, Texas, United States

• Provides timely review and audit of sales opportunities throughout the month to ensure accurate revenue values are applied prior to closure.
• Drives continuous improvement in sales productivity and efficiency of supporting processes.
• Works with Contracts and Sales Leadership to optimize contracting process.
• Leads Trintech’s Deal Desk process to facilitate the expedited review and advancement of key deals.

Dallas, Texas, United States

• Managed a team of 12 onsite and 3 offshore analysts.
• Investigated all customer escalations and provided timely resolutions.
• Developed and implemented key performance indicators (KPIs) and metrics to monitor operational performance, trends, and improvements.
• Fostered increased levels of communication with internal/external business partners and investors to ensure accurate, efficient, and streamlined transactions.
• Built and sustained strong internal and external partnerships, effectively resolving issues and recommending service enhancements to meet client needs.
• Improved post-closing accuracy by 40% in 2 months, reducing errors and improving customer satisfaction.

Lewisville, Texas, United States

• Managed and coached a staff of 20 onsite/offsite/offshore analysts and provided them with coaching and guidance.
• Proactively identified opportunities for process enhancement to maintain adherence to protocols and service level agreements.
• Identified and implemented opportunities for process optimization, efficiency enhancements, and cost reduction within the department.
• Provided timely responses to all customer-centric inquiries and provided resolution to escalated items.
• Coordinated with warehouse lenders and document custodians to ensure the timely delivery and release of loans to obtain final certifications for all transactions.
• Prepared regular reports and presentations for senior management, highlighting achievements and areas for growth.

Coppell, Texas

• Built and sustained internal/external partnerships to ensure timely service delivery according to contracted client SLA’s.
• Prioritized customer satisfaction by promptly addressing inquiries, concerns, and escalations.
• Presented both ad-hoc and quarterly metrics aimed at showing strengths as well as weaknesses and action plans for improvement.
• Identified customer needs and collaborated with up/downstream business partners to make the best recommendations for service agreement adds, upgrades, and escalations.
• Communicated with KDM’s regularly on the launch of new services and strategic initiatives.
• Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to established policies and procedures.

Irving, Texas

• Led and coached 18 analysts over three teams to ensure all loans were compliant, insurable, and salable.
• Ensured compliance with legal and regulatory requirements, staying abreast of industry trends, emerging technologies, and changes in regulations.
• Monitored expenditures, analyzed costs, and identified opportunities for cost savings without compromising quality.
• Prepared regular reports and presentations to communicate operational performance, trends, and improvements to management and stakeholders.
• Ensured compliance with legal and regulatory requirements within the department.

Bedford, Texas

• Managed a division of over 90 FTE and 4 supervisors.
• Lead the project team aimed at receipt, OCR, and image storage of received insurance documentation to support company’s goal of digitizing e-fax intake.
• Developed KPIs and metrics to establish multi-level reporting to present monthly/quarterly to Senior Management.
• Managed relationships and expectations of internal and external stakeholders and cross-functional teams to successfully complete desired goals and objectives.
• Ensured all standards of productivity, timeliness, quality, and customer service consistently achieved and exceeded while remaining within expense guidelines. o Actualized paper cost reduction of $250K annually. o.

Addison, Texas, United States

• Developed and implemented skip tracing and recovery strategies to maximize the retrieval of collateralized debt while adhering to legal and ethical guidelines.
• Led and supervised a team of skip tracers, recovery agents, and support staff. This included hiring, training, and performance evaluations.
• Ensured that all skip tracing and recovery activities complied with federal, state, and local laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant industry guidelines.
• Identified and mitigated risks associated with skip tracing and recovery operations, including potential legal or reputational risks.
• Provided ongoing training and professional development opportunities to staff to ensure they were current with industry best practices and compliance requirements.