Jaime Aranda Email & Phone Number

Plano, Texas, United States

• Provides timely review and audit of sales opportunities throughout the month to ensure accurate revenue values are applied prior to closure.• Drives continuous improvement in sales productivity and efficiency of supporting processes.• Works with Contracts and Sales Leadership to optimize contracting process.• Leads Trintech’s Deal Desk process to facilitate the expedited review and advancement of key deals.

Dallas, Texas, United States

• Managed a team of 12 onsite and 3 offshore analysts.• Investigated all customer escalations and provided timely resolutions.• Developed and implemented key performance indicators (KPIs) and metrics to monitor operational performance, trends, and improvements. • Fostered increased levels of communication with internal/external business partners and investors to ensure accurate, efficient, and streamlined transactions.• Built and sustained strong internal and external partnerships, effectively resolving issues and recommending service enhancements to meet client needs.• Improved post-closing accuracy by 40% in 2 months, reducing errors and improving customer satisfaction.• Ensured a high level of customer service in transaction processing, promptly addressing customer inquiries, concerns, or escalations.• Established quality control measures and standards to ensure the accuracy and integrity of transaction processing and drastically reduced the need for rework.

Lewisville, Texas, United States

• Managed and coached a staff of 20 onsite/offsite/offshore analysts and provided them with coaching and guidance.• Proactively identified opportunities for process enhancement to maintain adherence to protocols and service level agreements.• Identified and implemented opportunities for process optimization, efficiency enhancements, and cost reduction within the department.• Provided timely responses to all customer-centric inquiries and provided resolution to escalated items.• Coordinated with warehouse lenders and document custodians to ensure the timely delivery and release of loans to obtain final certifications for all transactions.• Prepared regular reports and presentations for senior management, highlighting achievements and areas for growth.• Drives in the curing of escalated final document issues and collateral delivery to relevant investors.• Reports to senior and executive management regularly with detailed updates for all problematic loan files and potential risk issues

Coppell, Texas

• Built and sustained internal/external partnerships to ensure timely service delivery according to contracted client SLA’s.• Prioritized customer satisfaction by promptly addressing inquiries, concerns, and escalations. • Presented both ad-hoc and quarterly metrics aimed at showing strengths as well as weaknesses and action plans for improvement.• Identified customer needs and collaborated with up/downstream business partners to make the best recommendations for service agreement adds, upgrades, and escalations.• Communicated with KDM’s regularly on the launch of new services and strategic initiatives.• Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to established policies and procedures.

Irving, Texas

• Led and coached 18 analysts over three teams to ensure all loans were compliant, insurable, and salable.• Ensured compliance with legal and regulatory requirements, staying abreast of industry trends, emerging technologies, and changes in regulations. • Monitored expenditures, analyzed costs, and identified opportunities for cost savings without compromising quality.• Prepared regular reports and presentations to communicate operational performance, trends, and improvements to management and stakeholders. • Ensured compliance with legal and regulatory requirements within the department.

Bedford, Texas

• Managed a division of over 90 FTE and 4 supervisors. • Lead the project team aimed at receipt, OCR, and image storage of received insurance documentation to support company’s goal of digitizing e-fax intake.• Developed KPIs and metrics to establish multi-level reporting to present monthly/quarterly to Senior Management.• Managed relationships and expectations of internal and external stakeholders and cross-functional teams to successfully complete desired goals and objectives. • Ensured all standards of productivity, timeliness, quality, and customer service consistently achieved and exceeded while remaining within expense guidelines. o Actualized paper cost reduction of $250K annually. o Increased efficiency gains and optimized program effectiveness through processes improvements, procedure enhancements and strategic tools implementation.

Addison, Texas, United States

• Developed and implemented skip tracing and recovery strategies to maximize the retrieval of collateralized debt while adhering to legal and ethical guidelines.• Led and supervised a team of skip tracers, recovery agents, and support staff. This included hiring, training, and performance evaluations.• Ensured that all skip tracing and recovery activities complied with federal, state, and local laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant industry guidelines.• Identified and mitigated risks associated with skip tracing and recovery operations, including potential legal or reputational risks.• Provided ongoing training and professional development opportunities to staff to ensure they were current with industry best practices and compliance requirements.