Jaime Munoz Email & Phone Number

Brisbane, Queensland, Australia

Key Responsibilities: • Led and managed IT projects ensuring successful delivery within budget and on time.• Partnered with stakeholders to understand their needs, define project requirements, and develop effective solutions.• Managed project scope, timelines, resources, and budgets to ensure project success.• Mitigated project risks and ensured adherence to governance standards.• Provided clear and… Show more Key Responsibilities: • Led and managed IT projects ensuring successful delivery within budget and on time.• Partnered with stakeholders to understand their needs, define project requirements, and develop effective solutions.• Managed project scope, timelines, resources, and budgets to ensure project success.• Mitigated project risks and ensured adherence to governance standards.• Provided clear and transparent communication to all stakeholders throughout the project lifecycle. Show less

Brisbane, Queensland, Australia

Provided quality Business Analyst and IT consulting services for the Australian Global Institute (AGI, www.agi.edu.au).Duties:° Identifying process improvement requirements.° Planning, designing, and implementing the company’s website.° Introducing the use of software for business process improvements.° Documenting process manuals and infographics.° Creating learning material: learner guides, slides and knowledge assessments.° Performing risk analysis in… Show more Provided quality Business Analyst and IT consulting services for the Australian Global Institute (AGI, www.agi.edu.au).Duties:° Identifying process improvement requirements.° Planning, designing, and implementing the company’s website.° Introducing the use of software for business process improvements.° Documenting process manuals and infographics.° Creating learning material: learner guides, slides and knowledge assessments.° Performing risk analysis in terms of the compliance of the new qualification.° Providing support to the e-learning platform users (trainers and students).Achievements:° Supported the increase of the company’s portfolio by the implementation of a new training qualification (Cert III in Aviation), and acquired knowledge of the education industry in Australia.° Lead the design and implementation of the current company’s website.° Meaningfully improved my communications skills in English. Show less

Cali, Colombia

Duties:° Estimating time and cost° Developing schedules and reporting progress° Supporting administrative activities° Translating customer needs into new products, services, and profits° Facilitating the team’s creativity and improving efficiency° Planning and defining scope and resources° Managing risks and issues, and monitoring and reporting progress° Tackling impediments° Facilitating Agile inceptions and workshops on Agile, Lean, Scrum, and… Show more Duties:° Estimating time and cost° Developing schedules and reporting progress° Supporting administrative activities° Translating customer needs into new products, services, and profits° Facilitating the team’s creativity and improving efficiency° Planning and defining scope and resources° Managing risks and issues, and monitoring and reporting progress° Tackling impediments° Facilitating Agile inceptions and workshops on Agile, Lean, Scrum, and Kanban.Achievements:° Supported the process of digital transformation through the implementation of Agile practices conducting workshops on Scrum, Lean, Kanban, Agile Inceptions, and MVP.° Assigned as Project Coordinator in the IT Personal Banking Area.° Reduced the time processing vehicle credit applications by the implementation of the IBM BPM. Show less

Cali, Colombia

Duties:° Translating customer needs into new products, services, and profits° Determining and analyzing project’s requirements° Developing schedules and creating functional specifications° Preparing technical user manuals, system configuration documents and other technical reports° Trained users on new software, functionalities, and processes.Achievements:° Established compliance audit processes within the IT Department to ensure processes and procedures… Show more Duties:° Translating customer needs into new products, services, and profits° Determining and analyzing project’s requirements° Developing schedules and creating functional specifications° Preparing technical user manuals, system configuration documents and other technical reports° Trained users on new software, functionalities, and processes.Achievements:° Established compliance audit processes within the IT Department to ensure processes and procedures related to project development are strictly followed.° Promoted to Senior ICT Business Analyst due to outstanding performance and knowledge acquired working in different types of projects.° Gained experience working on projects to get my PMP Certification. Show less

Cali, Valle Del Cauca, Colombia

Gained working experience by: providing technical support, configuring Servers, Cobol coding, and documenting business requirements for the implementation of new core platform.

Advanced Diploma Of Program Management

Diploma Of Project Management

General English And English For Academic Purposes

Diplomado En Gerencia De Proyectos

Computer Systems Engineer