Jaime Carrasco Email & Phone Number

Florida, United States

Florida, United States

• Assists veterinarians during exams, including properly restraining animals as required, providing medications,explaining wellness plans offered and educating pet owners on recommendations towards quality care.
• Demonstrates strong communication skills within client homes and in other work-related environments includinginteraction with pet owners, DVM's and other team members.
• Inspects and Operates a company vehicle traveling the Tampa bay area to multiple client homes for services.
• Communicates medical information to pet owners and pet owner concerns to DVM's.
• Provides pet owners with information on advised treatment plans and recommendations.
• Maintains pet vaccination records and assisted in proper documentation requirements for examinations.

• Preparing medical records, euthanasia consents and county license documents.
• Preparing invoices and obtaining payments from pet owners.
• Preparing employee and doctor work schedules.
• Handles clients escalations while creating a positive experience.
• Manages opening and closing operations of the practice.
• Handling monthly deposits and sending them to business partners.

Tampa, Florida, United States

• Worked within a high volume environment
• Created client and patient accounts via Neo Portal
• Scheduled patients for sick pet, healthy pet, urgent and tech appointments
• Assisted in plenty of day to day tasks including but not limited to:creating and verifying surgery boards for next day procedures, created and sorted next day travel sheets for appointments, called to confirm surgeries.
• Handled funds following appointments, procedures and medication purchases

Tampa, Florida, United States

• Filled time logs for payroll
• Completed safety forms for employees to complete during the day.
• Submitted documents to general contractors to see the progress made and budget forms.
• Used trackers to update the field on supplies needed and supplies that arecurrently available.
• Clocked employees in and out daily

Tampa, Florida, United States

• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain a healthy environment.
• Processed new patients and updated client records with key information such as Client personal information and Patient information using Avimark.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Evaluated incoming patients to determine treatment needs and urgency of care.
• Entered data from pet records and office visits into a computer system using Avimark.

• Assisted customers with their accounts and making changes
• Collected funds towards the account or making transactions
• Handled escalations for customer accounts to find a solution
• Managed customers accounts to ensure satisfaction at all times
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Promoted available products and services to customers during service, account management and order calls.

• Answered incoming calls to customers who want to create new accounts for service
• Up sale new products and/or services to customers
• Resolved customers questions or concerns
• Updated customers records in system
• Coached and developed agents in their work and how to improve.
• Listened to calls to ensure agents were fulfilling duties and performed other duties as needed.