Jaime Calabrese Email & Phone Number

Chicago, Il, Us

- Assisted in training new staff members, sharing best practices for excellent customer service.- Built rapport with regular guests, enhancing their dining experience through personalized interactions.- Operated POS systems to process orders, handle transactions, and manage table turnover efficiently.- Managed cash and credit transactions responsibly, ensuring accurate handling and reconciliation of payments.- Provided attentive and personalized service to guests, ensuring a memorable experience.

- Led recruitment efforts, including conducting interviews and selecting top candidates, to meet organizational goals and enhance team diversity.- Developed and managed a comprehensive 12-week internship schedule, streamlining project timelines and ensuring effective learning outcomes.- Conducted weekly one-on-one meetings with 26 interns to provide mentorship, guidance, and performance feedback, ensuring alignment with program objectives.- Communicated weekly tasks and deliverables to interns, fostering accountability and maintaining clear lines of communication across teams.- Analyzed intern performance data and task completion metrics, delivering comprehensive reports to the CIO and senior leadership for program evaluation and improvement.

-Conducted over 100 user interviews to gather valuable feedback.-Proposed in-depth ideas to enhance the Shades app and user experience.-Achieved Spotlight Intern award for outstanding performance throughout the internship.-Developed innovative exposure projects, including community posters and social media campaigns.-Increased app downloads by using targeted personal links.

- Managed reservations and seating arrangements efficiently to optimize the guest experience.- Operated POS systems to manage transactions, process payments, and coordinate with the kitchen and waitstaff.- Provided exceptional customer service, addressing guest inquiries and resolving any issues promptly.