Strengthen and develop the soft skills of companies and their teams through experiential workshops in Teamwork, Leadership, Emotional Intelligence, Assertive Communication, and many more skills.Conduct performance diagnostics for teams using systemic coaching techniques, thereby identifying which soft skills need to be addressed.Form strategic alliances with other consulting firms to complement their portfolios and execute comprehensive intervention processes.

- Ensure the sustainable growth of the company through the opening of new business ventures and training products for individuals (CreAccion).- Provide strategic guidance to the work team on the targets to achieve and the direction of the organization.- Deliver talks and training sessions to individuals and companies, promoting the development of soft skills for businesses and their teams.- Conduct negotiations with suppliers and partners, always seeking win-win outcomes.- Collaborate closely with different teams within the organization such as Marketing, Training, and Technology to ensure smooth business operations.Achievements- Impact on over 150 individuals through CreAction in 4 cycles of transformative training.- Market expansion for the product "Impacto Empresarial," bringing in 4 new companies.- Sustained revenue growth for the company over its two years of operation.- Establishment of strategic partnerships with significant regional communities like "Medellín Próspera" and "Generando Conexiones." - Deliver the third training module of CreAccion on 5 occasions.

- Lecturer of "Market Intelligence" | Undergraduate: Marketing Objective: Prepare students in the strategic management of organizations, providing useful, current, and applicable information on different fronts where companies must be competitive to maintain or grow within their targetmarket.- Lecturer of "Business Intelligence" | Undergraduate: Business Administration Objective: Understand the conception and implementation of an information system within an organization in the context of managing business intelligence.- Module Instructor "Marketing Plan" | Postgraduate: Master's in Marketing Objective: The Marketing Plan module aims to comprehensively understand and apply different marketing concepts and their relationship with the development of a marketing plan.- Module Instructor "Customer Centricity" | Postgraduate: Master's in Marketing Objective: Provide the necessary tools for companies and ventures to focus their loyalty and service strategies on the CustomerExperience.

Objective: Lead and methodologically guide project teams under the agile framework and SCRUM methodology.Achievements: Billing Process: Generating technological and process deliverables in 4 months after 3 years of delays.

Provide continuous support for the launch of digital solutions, product prototyping, design and product strategy. Agile Coach at emtelco and SCRUM Master for different inicietives inside the company.AchivementsElectronic Signature: Selection of the solution and provider, technical and financial viability, Business Case approval, and implementation of the solution across the organization's processes."Digital Self-Service Experience Stations" Product Design (Self-Service Kiosks)."Collections" Product Design by 95%.Functions and Achievements in the Agile Field:- Agile Coach delivering talks on value-based deliveries and fostering an agile culture within the company.- SCRUM Master in projects involving a tool for interaction quality management, a Chat Bot for Debt Collection Services, Libraries, and E-learning.- SCRUM Master leading the immersion of the organization's procurement process using the "Scrumban" framework to reduce waste in the process.- Leading the certification in SCRUM Fundamentals and SCRUM Master within the organization, and delivering content for their preparation (126 certified individuals).

Managed contact center and information technology projects for TUYA, Argos Colombia, Argos Panama and Haceb Customer Service Lines.Achievements:- Haceb - Technical Service Requests via Mobile App: Formulation, management, and stabilization of developments and comprehensive testing on different technological platforms to enable technical service requests through the Haceb mobile app.- Argos Panama – Infrastructure Rental: Formulation, management, and stabilization of physical resources (technological platforms, applications, and hardware) and human resources (training and on-site application installations) for receiving and managing concrete service calls in Panama.