Jaime Chizavane Email & Phone Number

Maputo, Mozambique

IT Service-Desk manager, accountable to provide excellence in 1st line of support team, incident, problem and major incident, access and internal data management.

Maputo, Mozambique

eKutiva is technology company that develop solutions to make people life easy by using technology, we go from Education Management systems, to Fintech solutions (such as Quick-e-Pay).

Mozambique

Mozambique

• Manage service team to provide optimum customer services (internal or external);• Develop workflow for the service team• Ensure company Technology policies and procedures are followed by the team members• Provide training and awareness to service staff when needed• Provide support and guidance to service staff to ensure timely and quality customer services• Develop programs to improve technical and customer service skills of service staffs• Address customer enquiries, resolve issues and obtain customer feedbacks proactively• Maintain positive and healthy relationship with various teams to ensure customer service effectiveness• Manage and maintain the Service Catalogue of the Company according the standards and policies;• Manage and elaborate the service level agreement between service provider and customers (business);• Ensure that the service availability meets the agreed timelines and KPI;• Be the responsible for the sustainability of services offered by the service provider;• Ensure that the supplier management role is in alignment in order to acquire any additional services to internal customers;• Ensure that company is aligned and is following affectively the internal processes and standards such as: Incident, Problem, Change and Major Incident Management;

Mozambique

Rensposable for handle ITSD team, Incident Management, problem management, event and availability management.Exchange knowledge, Domain Controler, Database and SharePoint basics.End user technology experience in Windows 7 and Windows 8

Maputo, Mozambique

Mozambique

Digital Money Certificate, Digital Frontiers Institute

Activities and Societies: The Certified Course in Digital Money is a foundational course on digital money, it covers all aspects.

Computer Engineering And Telecomunications Systems, Computing Engineering

Activities and Societies: Scientific journey, developing small application Participate in scientific presentation developing softwares.

High School, Medium Degree