Jaime Claudio Email & Phone Number

Piscataway

Hamilton Nj

Responsible for handling one of the most profitable accounts our companies supports (Well Blue Bunny) as well as 34 other Customer accounts for Gram. I maintained a past due and open order spreadsheet which was used to track orders that shipped or on back order status. This information was used to communicate back to buyers the correct tracking information and POD’s for their orders. Process (RMA and RGA) return authorizations in a timely manner and communicate proper RMA paperwork to our warehouse receiver, customer and accounting team Worked daily with our purchasing team to get updated vendor pricing and lead times for customer back orders and partial shipments. Proactively promote Gram spare parts, service requests and create written quotations, using our AS400 and Navision system for the most up to date pricing and lead times to support our customer’s annual overhaul program and maintenance of their machines. Work with our sales team and service technicians to get an accurate forecast of parts that should be quoted to my customers for their specialized machines to prevent any downtime or loss of productivity on their lines. Conduct daily analysis of open orders, back orders for my select accounts. Review stock status with purchasing team and advise customers of any potential late orders or any changes in stock status or vendor up charges for specialized machined parts. Work closely with our Engineering department to supply the correct drawings to make sure my account purchasing team orders the correct part number for their specialized machinery.

Trenton Nj

Preparing and defining the project scope of work, adhering closely to the job quote and the financial plan. Assigning responsibilities to my Regional Service managers and their tech in the field.Managing all aspects of the job packets which includes description and scope of work for our field techs onsite. Responsible for arranging the travel and hotel accommodations of our techs that will be onsite.Coordinating directly and indirectly with project staff to ensure successful completion of the project,supporting and coordinating the project team members/staff.Tracking project deliveries using project management tools.Managing the design of the project documents to monitor project performance and data stored.Resolving, tracing and escalating critical issues to minimize project risk factors.Communicating intensively with clients, sub-contractors and vendors to establish a effective working relationship.Reporting on project progress and communicated relevant information to superiors and company management.

Trenton,Nj

Responsible for interacting with certain selected customers and processing all incoming ordersAnalyzed each order for customer specific needs and spec’s, paying close attention to their credit restrictions and credit tiersManaged our daily shipping and receiving schedule to make sure each order, shipment/ installation has been cleared by accounting department before shipment or installation can be completedReviewed and accurately update information dailyWorked directly with our CA location and our Omaha facility to order inventory and product based on order demand and Salesforce forecastingCreated custom written quotes for customers or distributors based on spec size, functionality and weight capacity needed for their truck or trailerProvided technical support to our outside sales force as well as purchasing agentsWorked closely with our CA engineers to facilitate a mechanical installation drawing for customers based on the dimensions of their truck or trailer and application of the gate that our customers have purchasedCommunicated with Suppliers and sales regarding product issues and concernsResponsible for checking inventory levels and ordering stock and STO’s from our facilities

Cranbury, Nj

Responsible for our Foreign and Domestic (Transmission Filter and Gasket program) which is over a Million dollars in annual revenueAnalyzed data to provide information that will ultimately increase demand and sales for Transmission Filter Line kitUsed the internet and current Supplier info to benchmark pricing against to be competitive in the market placeWorked directly with international suppliers to have them send samples of their products for further physical inspection as well as pricingConducted daily analysis of incoming Samples from potential suppliersMatched their product sample to our OE sampleLooking closely at their craftsmanship, detail and correct measurements against our original Manufactures sampleAll samples must meet approval before being accepted as a tier supplier Responsible for setting up a new parts, pricing and tier ratings for new suppliers in our systemWorked directly with Supply Chain Planning, Transportation and Warehousing to refine processes that impact customersCommunicated with Suppliers and sales regarding product issues and concerns

Single point of contact for several of the company’s most profitable accounts.Assist in supporting incoming calls from the Customer service 800 line.Process Customer purchase orders Via (EDI ) into SAP(e.g.,case fill, on time delivery least cost sourcing, and weight compliance).Conduct daily analysis of shipping costs and inventory levels for my customer account orders waiting to be processed and shipped. Analyzes data, draws conclusions and recommend actions that will help the company save money and work more efficiently.Work with the Supply Chain Planning, Transportation, and Warehousing to refine processes That impact all my standard accounts.Communicate daily with Customers, Brokers, and Church & Dwight Sales Team on account issues and concerns. (Being proactive not just reactive) Maintain SAP Tables for customer accounts including customer master, material determination and workflow. Process Return Authorizations in a timely manner and copy the appropriate warehouse contact.

Managed our Canada location and our most profitable Customer orders. Responsible for the transportation and receiving of re-supply orders from our Canadian manufacturing plant to our Kane warehouse in PA.Responsible for manually adjusting all Canada’s inventory daily to reflect the most accurate stock.Maintained no less than a 98% fill rate on each and every order leaving our warehouse to meet the needs of our most profitable account (Wal-Mart)Managed our Binghamton manufacturing schedule for our Planning and Customer Service department.Function included item production dates, times and quantities based off customer forecast.Responsible for the creation of the active/discontinued item Sku’s report, that goes out to our various Departments and Sales force.Single point of contact for Canadian inventory and for our signature products (Mr Bubble, Binaca, Oglivie, Calgon, Healing Garden and Lander

Managed the company's most profitable accounts in excess of a million dollars in monthly revenue. Worked closely with the Vice President of Sales and sales brokers regarding issues involving customer orders, pricing, invoicing, and other aspects that affect orders and returns. Responsible for setting up new customer account profiles in the system to reflect a manual or EDI customer. Responsible for issuing return authorizations (RMA's), credits and scheduling of carrier transportation for customer returns to the warehouse for restocking. Organized team conference calls for account resolution. Promoted to Inventory Control Specialist (Planning Department)

Responsible for processing and tracking of hospital orders for the Eastern and Great Lakes Territories Single point of contact for over 25 sales reps, doctors, staff and operating room personnel.. Perform multiple tasks; worked on site and from home Responsible for expediting sensitive overnight rush orders for emergency burn victims, assuring their availability on time for next day surgery Answer all product questions for hospital staff and doctors via phone and email. Maintain current files for MSDS and latex information on all of our products Accurate processing of field sales forms to invoice the correct hospitals and replace product to sales representatives and hospitals

Responsible for processing and tracking of hospital orders for the Eastern and Great LakesTerritories Single point of contact for over 25 sales reps, doctors, staff and operating room personnel.. Perform multiple tasks; worked on site and from home Responsible for expediting sensitive overnight rush orders for emergency burn victims, assuring their availability on time for next day surgery Answer all product questions for hospital staff and doctors via phone and email. Maintain current files for MSDS and latex information on all of our products Accurate processing of field sales forms to invoice the correct hospitals and replace product to sales representatives and hospitalsMaintain records on available inventory, provide delivery information on open orders Responsible for proper documentation of returned orders, respond to technical questions, issue credit memos, Timely response to inquiries and/or complaints with a clear knowledge of the product lines, including medical devices and innovative skin products.

Single point of contact for several of company’s most profitable accountsConduct pre-employment background checks and drug testing for client HR departmentsArrange online web training sessions and background check results education for new HR representatives and recruitersEducate clients on new hiring process services offeredEnsure that all clients follow FCRA guidelinesUpdate clients on county and state employment laws and regulationsCreate daily Excel spreadsheets to ensure quick turnaround times for all searchesConduct quarterly business review presentations for clients showing total revenue spent on background and drug screening, churn and turnover rate as well as First Advantage turnaround times and hit /clear ratioProvide daily search and status monitoring given to recruiters, ensuring constant communication

Managed cooperate government accounts such as EPA, FBI, Blue Cross Blue Shield andGlaxo SmithKline Interacted daily with "C" level executives to ensure proper account service and maintenanceDesignated the lead point of contact for escalated client issuesSupplied employees and executives with all wireless needs through close work with telecommunication managersResponsible for activating new lines of service, conducting price plan analysis, solving billing issues, and technical and equipment troubleshooting technical and equipment problemsOff site client meetingsConference call team leader

Designated as one of the company's top collectors, bringing in over $80,000 per monthProvided customer service for past due wireless accountsAnswered over 125 calls per day as well as making outbound auto dialer callsCollected over due charges, setting up payment plans and negotiating for payment in fullProvided assistance for customers with lost or misapplied paymentsPracticed "one call resolution" daily with all incoming customer calls

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