Worked with public in health promotion and awareness•Maintained business relationships with other agencies and referral sources•Developed, analyzed and maintained timely and accurate quantitative and qualitative databases for educational programs and inquiries for services needed for grant reporting•Created and implemented presentations for civic and community organizations on agency’s services •Collaborated ideas and design of yearly Marketing and Education strategic plans and production of all agency marketing materials•Project manager for official name change announcement and community celebration, secured elected officials and city proclamations, advertised to community and businesses, and all internal name and logo changes •Managed, coordinated and conducted training for temporary staff and volunteers•Collaborated in the coordination of annual fundraiser and attained donations for auction items •Acquired local media and was media contact for events•Supported implementation and evaluation of first and second phases of Memory Care Tools pilot program in collaboration with Hoag Hospital

Managed all aspects of the front of house operations, appearance and employee staff including wait staff, bartenders, hosts and bus staff•Trained service staff to enhance customer service and increase profits •Conducted in-house contests to increase productivity, sales, employee incentives and gain retention•Problem-solved guest and employee grievances by listening, and active problem solving

Developed, designed, wrote, and reviewed public relations and marketing materials, such as news releases, newsletters, brochures, special event invitations and programs, advertisements and other marketing materials for a variety of events and activities•Responded to media and public inquiries •Assisted in development of agency through many fundraising and recruiting events •Conducted agency awareness and recruiting presentations to all members of the community