Jaime Sousa 🎯 Email & Phone Number

Zorneding, Bavaria, Germany

TSC Printronix Auto ID is a trusted source for barcode label printing solutions with one of the largest hardware product offerings in the industry. Customers choose TSC Printronix Auto ID for reliable, high-performance products, incredible value, and local support.

Munich, Bavaria, Germany

- All responsibilities from my previous position below as Head of Technical Support Desktop Solutions EU, MEA, ASIA but now with the last region included (US) including 3 new members in my team- Deeply involved in QA and R&D issues of our new DTC printer, the MC310- Coordinate partner pre-series feedback at weekly meetings with R&D, Engineering and Product management regarding our DTC printer- Provide improvement ideas based on my extensive experience with DTC printers.- Develop… Show more - All responsibilities from my previous position below as Head of Technical Support Desktop Solutions EU, MEA, ASIA but now with the last region included (US) including 3 new members in my team- Deeply involved in QA and R&D issues of our new DTC printer, the MC310- Coordinate partner pre-series feedback at weekly meetings with R&D, Engineering and Product management regarding our DTC printer- Provide improvement ideas based on my extensive experience with DTC printers.- Develop team and manage performance appraisals, allocate tasks, measure goals Show less

Munich, Bavaria, Germany

- Management of 9 Technical Support engineers spread throughout the globe. At least bi-annually visit each region to discuss trends, QA/QC procedures and to ascertain protocol is being followed- Create technical documentation, spare part price lists, training schedules- Perform product and procedure related workshops for Matica engineers and new recruits- Train partners on new equipment both in-loco and in-house, Lately however remotely on Citrix or Teams- Support the Technical… Show more - Management of 9 Technical Support engineers spread throughout the globe. At least bi-annually visit each region to discuss trends, QA/QC procedures and to ascertain protocol is being followed- Create technical documentation, spare part price lists, training schedules- Perform product and procedure related workshops for Matica engineers and new recruits- Train partners on new equipment both in-loco and in-house, Lately however remotely on Citrix or Teams- Support the Technical Department in Munich with repairs and partner support when necessary- Investigate, co-test and support R&D on new and existing desktop software and hardware with feedback reporting- Support sales on high volume projects- Coordinate communications between Manufacturers, Product Management and my Team- Harmonization of Technical Departments across all regions- Maintain knowledge database via SharePoint and Teams Channels. - Manage Academy portal on web page, allowing Partners to join as requested Show less

Munich, Bavaria, Germany

- RMA processing & Troubleshooting and diagnosing returned equipment- Physical repairs on all desktop equipment- Mass card printing projects for Expos and sample cards- Assembly and construction (by solder) of encoder units, contact and contactless.- Component level repairs on Mainboards & Partner training at customer location- Co-organize with Marketing, support and showcase products at events such as: Trustech - Cannes, Seamless – Dubai, IDW – Manchester- Ribbon and… Show more - RMA processing & Troubleshooting and diagnosing returned equipment- Physical repairs on all desktop equipment- Mass card printing projects for Expos and sample cards- Assembly and construction (by solder) of encoder units, contact and contactless.- Component level repairs on Mainboards & Partner training at customer location- Co-organize with Marketing, support and showcase products at events such as: Trustech - Cannes, Seamless – Dubai, IDW – Manchester- Ribbon and Printer RFID encoding & New products testing- Assist P.M. with ribbon testing and Cardware studies. Driver and Software installation for customer and in-house- Spare Parts management & Creation of Technical notes Show less

Ovar, Aveiro, Portugal

- Post-Sales Service, Maintenance, Mechanical and Electronical Repairs to - DTC printers (Main brand names) - Retransfer printers (Fargo, Zebra) - Barcode Scanners (Main brand names) - PDT's (Intermec CK3) - Barcode Label printers (Main brand names) - Kiosk Industrial LCD's - Inkjet, plotter and Laser printers (HP, Epson) - Laptops (Main brand names) - Other electronic consumer items- Secure ID consulting and customized… Show more - Post-Sales Service, Maintenance, Mechanical and Electronical Repairs to - DTC printers (Main brand names) - Retransfer printers (Fargo, Zebra) - Barcode Scanners (Main brand names) - PDT's (Intermec CK3) - Barcode Label printers (Main brand names) - Kiosk Industrial LCD's - Inkjet, plotter and Laser printers (HP, Epson) - Laptops (Main brand names) - Other electronic consumer items- Secure ID consulting and customized solutions- Pre-Sales Engineering for product labelling solutions- Sales of identification products including RFID technology- Sales of consumables- Customization and supply of PVC cards and color labels Show less

Trofa, Porto, Portugal

- Card personalization and issuance- Assembly and testing of Biometric systems- On-time preparation of customer orders and subsequent dispatch