General ICT Support for Community Solutions offices from Outer North Brisbane to North QueenslandExperienceCommunicating, engaging and supporting staff members over QueenslandHardware – imaging of new and old hardware, capturing and deploying images using WDSTIPT phone systems and using the online portalSoftware Use and Support:Citrix Receiver - support for published applications, general troubleshooting, using the XenApp consoleActive Directory - User accounts administration, distribution and security groups, administration of 400+ accounts during some times.Exchange Server 2010 – mailbox setup, mail flow settings, distribution groupsMicrosoft Server 2010XenApp 6.5Windows 7 SupportWindows 8 SupportiOS SupportPrint, Domain Controller and File Server administration and supportAsset auditing and management of assets using Hardcat softwareManaging a mobile fleet of over 400 devices (at times) which included mobiles and data devicesAnalysing business needs and learning about new mobile and data devices to present items to management that would meet the business needs and be the most cost efficientLabtechConnectwiseManaging a mobile fleet of 200+ including Apple, HTC, Telstra and BlackBerry mobile phonesUsing Deepfreeze to manage hardware used by training participantsWorking with the ICT Manager and Quality Assurance officer to create work instructions and how to documents for staff for ease of accessCitrix Management Console Working alongside a third party helpdesk to make projects and maintenance run smoothly throughout the company