Jaimee Green Email & Phone Number

Chicago, Il, Us

Austin, Texas, Us

Los Angeles, California, Us

Chicago, Illinois, Us

• Provide support to end users by phone or email• Answering to customer inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software.• Worked with software and programs such as Active Directory, Remote Desktop, ServiceNow, ConnectWise, Office365, Teams, and Outlook.• Escalating tickets when necessary, while staying within expected time frames.• Ask questions to determine nature of problem.• Walk customer through problem-solving process.• Install, modify, and repair computer software.• Run diagnostic programs to resolve problems.• Follow up with customers to ensure issues resolved

Orlando, Florida, Us

• Accomplished department objectives by managing staff, planning / evaluating department activities and data, and ensuring a safe, secure and legal work environment.• Recruited, selected, oriented, and trained employees to maintain a staff of about 60 employees per location to ensure a positive guest experience on every shift.• Onboarding, and training implementation• Constructed employee evaluations based off audits, performance, and data.• Developed staff by offering and mentoring personal growth opportunities.• Maintained a positive work atmosphere that set clear job expectations, encouraged open communication, and praised positive results. • Managed customer complaints in a professional manner using effective listening skills, problem solving and clear communication; redirected staff when mistakes were made to develop a positive learning environment and to retain customers and avoid high turnonvers.• Known for redeveloping teams and cultures in multiple restaurants, resulting in an atmosphere that yielded repeat customers. Handled scheduling of staff, inventory, and employee discipline.-used peoplesoft, hotschedules, talent reef, ikitchen, indeed hiring, ez cater, etc.-Training Coordinator

Orlando, Florida, Us

Certified Restaurant Supervisor/Server Munster, IN 2018 - 2019• Performed as Assistant Manager with front of house duties including, closing / opening restaurant, completing labor reports, handling guest complaints, on-shift coaching of staff and preparing bank/cash reports.• Trained new staff members to meet and exceed company’s service delivery standards. Server/Seafood Expert Matteson, IL 2015 - 2018• Ensured V.I.P guest experience for every customer.• Maintained a safe and clean environment following all food safety standards.• Memorized menu items and ingredients to provide prompt service, the knowledge to pair options and avoid allergens for guests. -Training Coordinator• Upsold menu items and promotions to increase revenue for the restaurant.

Oak Brook, Illinois, Us

Cedar Rapids, Ia, Us

• Established relationships between contracted nonprofit organizations and their past members, while also asking for gifts towards those organizations. • Overcame tough clients to reach best outcome for organization and company goals.• Reached established margins and goals for each contracted organization.• Used proper phone scripts while completing at least 150 outbound calls per shift.

• Delivered beyond exceptional service by greeting and serving customers in a timely and friendly manner.• Connected with each guest to leave lasting impression.• Mentored new trainees and provided leadership to coworkers who sought advice for improvement.

Lake Buena Vista, Florida, Us

Outdoor Foods (Internship)• Selected from thousands of applicants across the country to participate in a College Internship Program.• Applied park knowledge to assist guests with questions and concerns.• Used discretion to provide personable experiences to each guest.• Completed Disney University’s Advanced Hospitality course

Education record

Health Studies: Community Health

Hospitality Administration/Management