Jaime Egan Email & Phone Number

Denver, Colorado, United States

As a Senior Customer Success Specialist, my primary goal is to increase our total customer volume, retention, and lifetime value by providing a beautiful customer experience. I manage over 125 group accounts annually, providing them with tour-related expertise, proactive support, and personalized solutions. • Build deep, lasting customer relationships by answering questions, addressing departure concerns, and offering continual support.• Grow school travel programs by generating referrals and working with the regional sales team to create growth and repeat sales opportunities. • Maintain a deep knowledge of the EF organizational map, including Operations, Travel, Customer Experience, etc., and successfully liaise to solve pre-tour, on-tour, and post-tour challenges - ensuring a beautiful customer experience. • Consult customers on their options and our policies when complex situations arise and successfully guide emergencies while groups are on the road.• Collaborate cross-functionally between stakeholders across the business to ensure a beautiful customer experience throughout the entire customer lifecycle.

Denver, Colorado, United States

As a Senior Territory Manager, I acted as the primary point of contact for over 70 accounts annually, overseeing the entire sales cycle and driving new business, repeat sales and referrals.• Formulated and implemented market-driven strategies to achieve revenue targets and align with the company's mission.• Planned and executed event logistics and content, ensuring an engaging customer experience, promoting customer loyalty, and driving sales through referrals.• Earned the trust of my colleagues and was selected to join a committee dedicated to shaping the company's customer strategy regarding Rewards and Loyalty.

Denver, Colorado, United States

As a Tour Consultant, I managed 80+ accounts before, during, and after departure to ensure their desired tour experience while utilizing a challenger selling approach to help clients select travel itineraries that best meet the needs of their curriculum goals.• Aligned the overall sales function and departmental objectives with business strategy through active participation in prospecting, lead generation, sales development, forecasting, and sales resource planning.• Engaged with clients through discovery questions to better understand their needs and provide relevant advice to clients.• Utilized client-focused sales expertise and natural problem-solving skills to maximize each client interaction.• Designated speaker and trainer for several events, including sales strategies and effectiveness for new Tour Consultants on maximizing sales growth, time management, and internal operational processes.

Bachelor Of Arts (B.A.), Professional Spanish; Marketing, 3.3

Activities and Societies: Cum LaudeThesis: Undergraduate Research Symposium - El Bachillerato en Español: la enseñanza no es la única.

Certification, Advanced Spanish

Education record

Spanish Language And Literature, 3.6

Study Abroad Semester in Madrid, Spain