Jaimee Hill (O'Brien) Email & Phone Number

Missouri, United States

Kansas City, Missouri Area

Actively collaborated with strategists, clients, and engineers to determine and write requirements for new development projects that resulted in enhanced communication and a decrease in errors.Lead all project documentation and requirements for 3 separate engineering teams.Analyzed client ideas to identify future projects that could improve end-user workflows, enhance productivity, and resolve issues and coordinate with internal teams to set in motion plans to implement ideas.Developed and updated internal and external reference pages for servers and services added or updated through engineering projects to ensure accurate information is accessible for teams at all times.Applied product management methodologies to prioritize projects, ensure schedules were appropriately maintained, and consistent communication was had with all project stakeholders.Coached, trained, and mentored team members on best practices and organizational procedures to encourage consistency and professionalizing throughout the company.

Kansas City, Missouri Area

Supervised, trained, and mentored a team of 4 support associates by demonstrating appropriate processes and procedures according to company standards.Managed the expectations of clients, internal teams, and third-party vendors by engaging in professional communications via phone, email, and in-person meetings which resulted in increased loyalty and trust.Single-handedly created communication and triage templates that enhanced communication and improved productivity among internal teams.Collaborated with cross-functional team leads to support external departments and teams with process improvements, analytics, and procedural enhancements to better troubleshoot and resolve client issues.Independently became familiar with X12 ANSI guides, payer companion guides, and the Medicare Coverage Database to improve the support process and turnaround time for the team.

Kansas City, Missouri, United States

Utilized expertise in Microsoft Excel and Access to perform detailed data analytics that provided insights to executive for crucial decision-making for the business.Created in-depth project reports for review by management and executive teams.Researched and summarized successful business strategies and identified opportunities for improvement.

Maryville, Missouri, United States

Graded student papers and entered grades in the grade bookProctored classes, exams, and quizzesAnswered student questions and provided homework and study helpAssisted professors in the department with class preparation

St. Joseph, Missouri Area

Created process maps for the production department Assisted in inventory reconciliation Aided Customer Service Representatives in entering receipts and shipmentsCompleted the filing process for all client product paperwork

Processed deposits, withdraws and payments for customersBalanced cash drawers and the safeInformed customers of the financial options and possibilities available from the bankAnswered customer questions in person and over the phoneCompleted, file and scan paperwork for each transactionUsed computer systems to enter, update and review customer information

Promoted to senior leadership position in charge of 13 cashiers Attained management skills by assigning individual tasks to each cashierImproved problem solving skills by using gained knowledge to properly handle customer issuesAchieved position as Head Trainer in charge of training 5 or more new employees at a timeEmployed new skill sets to keep the department running smoothly and error freeProcessed customer returns and sales of $2,000 or more each dayPerformed store closing duties such as reconcile all 8 registers, the safe, and the nightly depositEntered each department's schedules into the store's labor systemStrengthened customer relations through positive interactions in store and over the phoneThrived in a fast-pace environment while still giving extra attention to detailAttended leadership trainings in order to learn new programs and processes used in the company

Entered vendor invoices to be paidCut and checks weekly to pay invoices that were dueFiled invoices that needed to be paid, as well as those invoices that had already been paidAided the Controller in entering the company's costing informationPlaced phone calls and sent e-mails to vendors in order to receive invoices that needed to be paid but were not yet received