Operations Manager
CurrentOperations Manager 10/2020 to PresentThe Paper Store – West Roxbury, MA• Manages overall operations and is responsible for the effective and successful management of inventory control, shipping and receiving and daily productivity needs.• Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures. Complies with state and city Covid-19 mandates and legal regulations.• Communicates job expectations for task planning and project monitoring.• Implements productivity, quality and customer service standards.• Identifies product trends, analyzes product variances and initiates corrective action.• Develops operations systems by determining product handling and storage. Develops, implements, enforces and evaluates policies and procedures. Develops processes for receiving product, equipment utilization, inventory management and shipping.• Manages relationships with key operations and logistics vendors.• Serves as a primary point of contact for district operations issues, questions and troubleshooting.• Implements the training of store staff on operations and company standards.• Resolves customer issues while adhering to company values and practices.• Conducts daily cash receipts and bank deposits
