• As project manager, I scoped projects and identified risks, dependencies, and gaps, coordinating communication between the CEO, contractors, and the client.• I held responsibility for organizing and maintaining all digital content including marketing materials, HR documentation, graphics, and client contracts.• With exceptional proofreading and copyediting skills, I upheld the company's thought leadership reputation by serving as the chief internal editor and proofreader.• By researching, purchasing, and implementing a new operating system platform (Zoho), I increased company productivity and organization that spanned across CRM, digital sign, project management, and social management channels.• My duties supporting the CEO included calendaring, communication management, expense reporting, personal support, and providing a sounding board for company objectives.

• I was the project manager for this book marketing company, launching and completing multiple concurrent projects while balancing competing timelines and deliverables.• I implemented and documented efficient internal processes, which reduced duplicated work efforts, provided output consistency, and decreased non-billable hours.• As assistant manager of virtual events, I created and published online webinars and events for authors, providing them with a long-lasting marketing tool to increase their book sales.• Managing cross-functional teams, I acted as the glue between designers, account managers, C-suite leadership, and the clients themselves to organize and complete project deliverables.

• Providing excellent customer service, I built relationships with our dealer base and increased their confidence in the organization, bolstering incoming sales.• I successfully trained, coached, and mentored new team members in relevant policies and procedures, which I assisted in drafting.• With 4 U.S. regional locations and an overseas manufacturer, I was responsible for communicating and updating incoming and outgoing company inventory.• To bring digital management in-house, I redesigned and launched a new company website and consolidated all social media accounts.

• I was the liaison between more than 500 active Shoppers in the Phoenix Metro area and Shipt HQ.• Semi-monthly, I coordinated and ran in-person and online new Shopper orientations and ongoing training courses.• As a Shipt All-Star, I traveled around the country and facilitated new city launches, training new Shoppers in those areas.