As an SAP SuccessFactors Prime Lead consultant, I design, implement, deploy and service SuccessFactors solutions to solve business process requirements within the Human Resource and Benefits. I also work to support and enhance client Veritas Prime Benefits, integrations and reporting initiatives and goals.

BTR is a leading HR Technology Consulting Firm. We specialize in helping employers with all of their HR Technology needs and requirements. This includes ACA reporting, payroll administration, HRIS platforms, Benefits administration, Talent management and time keeping. Day to Day- On PlanSource Platform-Lead our Project Managers and Analysts for both Service, Renewals, and New Implementations -Assist Project Managers with Strategic Processes for Improvement-Assist Project Managers with Site and Client escalations-Check-in with all team members monthly individually to assess their job satisfaction, workload, ideas, etc.-Assist with Demos for prospects when needed-Ensure All BTR Processes and Procedures are in place for both service and new implementations-Provide training to Project Managers and Analysts both new and on going-Perform team member check ins and reviews-Attend all webinar training from respective vendor, especially new features-Manage provider relationship at a strategic level with leadership-Lead all weekly team meetings -Build EDI files for new clients and renewals-Help assign and ensure proper bandwidth for renewal season

BTR is a leading HR Technology Consulting Firm. We specialize in helping employers with all of their HR Technology needs and requirements. This includes ACA reporting, payroll administration, HRIS platforms, Benefits administration, Talent management and time keeping. Day to Day: - Project Manage all Renewals and System Updates- Manage Client and Broker Relationship throughout Service and Renewal Requests, set expectations on renewal timelines Manage all renewal documents including timeline- Lead all new administrator trainings and training of site updates or new features- Ensure all plans and updates are built/configured correctly- Submit all file requests and manage follow-up with files submitted to vendor to build- Collect all necessary renewal documentation and File documentation changes- Communicate all file costs and extra costs involved in file updates and changes- Manage implementation coordinator assigned to the service team- delegate tasks- Attend and Run all Renewal Calls- Attend all Team and Global BTR Calls- Contribute to strategic processes and procedures of the team- Manage all issues quickly and professionally- Report all escalated issues to the Team Leader or Division Manager- Manage handoff process from IMP to Service manager- Retain accountability for successful implementations- Complete job related training courses/seminars as needed- Provide reporting updates to internal teams or management- Daily oversight of Service Coordinator

Assist with implementation of a benefit administration system from the start date to the go live date and provide ongoing support. - Understanding employer’s employee benefits plans. - Coordinate weekly implementation calls. - Information Gathering- populating the implementation workbooks with missing/needed items after the implementation kick-off call.- Testing/Auditing System.- Assist with system training with all administrators just before going live.- Responsive to questions from HR administrators.- Support and assist administrators with basic ongoing system functions. Help update employees when client cannot or needs help (i.e. life event, admin override, etc.).- Update the system for open enrollment and manage the open enrollment documents.

The Manager of Online Logistics is responsible for managing the execution of supply chain processes of books and materials for students taking online degrees in Full Sail University, liaising with a variety of parties including Full Sail’s Book Distributor, the Distribution Center, Purchasing, Industry Relations, Enrollment, FSO Support, Registrars, Student Advisors, Admissions reps, Carriers (FexEd, UPS) and the Business Office, among others. The position also involves the direct supervision, the coordination and scheduling of employees and resources as well as the development and implementation of internal and cross-functional work processes and procedures.

Order books and materials for over 2000 students per month, Confirmed availability of items to be shipped by communicating with vendors and warehouses, Interdepartmental coordination for student needs,Created a daily production and shipping plan for student shipments, Implemented polices, procedures and standards. Planned and implemented records, forms and processed for successful and efficient flow of data. Demonstrated ability to work in fast paced environment to resolve student issues in a timely professional manner, Maintain detailed, accurate, and up-to-date student material shipment files. Support Online Director with various projects and research needed.oProactively anticipate and communicate to the Book Distributor the demand of book titles for restocking orders.oUpdate book titles on the Book Distributor Catalog based on courses needs.oPrepare and submit book orders for new and current online students. oConfirm order placement and tracking numbers for later follow up.oCoordinate distribution of books and other materials from sources others than the Full Sail’s Book DistributoroCoordinate or prepare and submit laptop’s shipping instructions oExecute delivery plans in coordination with DC and Mail Center personnel oTrack shipments, solve distribution issues, discrepancy or special situations (backorders, reroutes, recalls, returns, int’l shipments) oCompile and maintain manual and/or computerized records of ordering and distribution activities.oReview monthly billing; prepare summary report for payment oParticipate in coordination meetings with the Enrollment Team, FSO Support team, Program Directors (for book distribution special arrangements), Online Student Advisors among others.

Schedule, coordinate and timely execute printing production while providing outstanding product quality and customer service to Full Sail’s Education staff without jeopardizing safety aspects. Performs a variety of copy center operational functions, maintains inventories, and keeps records for daily reporting. Lifts and moves boxes and operates lifting equipment; follows instructions from department manager and communicates effectively with team members and customers.