Develop, direct and manage operational, financial & administrative functions in support of client requirements.Integrated 5 disjointed systems into 1 front and back office interface to engage & facilitate communication between multiple sites, vendors, leaders, clients & teams. Developed the First Call Resolution Platform to efficiently handle disputes, archive documents, improve communication and reduce workflow bottlenecks. Results included an 18% client quality score Improvement, 46% decrease in average handle time and creation of a 100% online document archive and retrieval system Implemented tools to reduce rework, duplication and repetitive task by 64% compared to the previous period.

Develop, implement & deliver business decisions and strategies supporting sustained business growth & development​.

Prepare cash flow statements to forecast the cash flow needs of the companyDirect Accounts Receivable, Accounts Payable and Accounting groups to ensure results are metParticipate in cost and pricing strategies to optimize commercial aspects of proposalsResponsible for financial support of multiple operating entities through a financial shared service department

Drive execution of the credit and collection business plan for the deregulated power markets across 41+ markets. Report directly to VP of Customer Operations.Overall Decrease in A/R & Bad Debt Attributes including a Bad Debt Expense Decrease of 49%, Active A/R >45 Days decrease of 42% 55% reduction in high-risk accounts through implementation of re-engineered credit strategies, workflow approval automation & real-time deposit-scoring methods for field and internal operations. 35% collection increase through implementation and development of a QA and approval system, automatic notification and workflows channels Effectively manage multiple projects with internal and external resources to achieve best practicesExtensive vendor management achievements through cost reduction, reorganization and development of best practices

Lead development of requirements, data models, and all documentation throughout project life cyclesDirected centralization of accounts receivable into single central databaseEstablish operational objectives and work plans; liaise with sales and marketing managers to maximize synergy among departmentsCreate and execute operational procedures and audits in compliance with company regulationsMentor and supervise project/product managers and programmers to ensure timely and cost-effective development of systems Review technology requests and work with direct reports to schedule and complete projectsManage and coordinate third-party vendors. Bridge gaps between internal staff and external partiesResponsible for instituting billing and credit team platforms daily back office processing and customer disputes