Jaime Gerzanics
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Jaime Gerzanics Email & Phone Number

ICT | Change Processes | Customer Lifecycle | Telco at Optus
Location: Sydney, New South Wales, Australia 5 work roles 4 schools
1 work email found @alphawest.com.au LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@alphawest.com.au
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Current company
Optus
Role
ICT | Change Processes | Customer Lifecycle | Telco
Location
Sydney, New South Wales, Australia
Company size
10167 employees

Who is Jaime Gerzanics? Overview

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Quick answer

Jaime Gerzanics is listed as ICT | Change Processes | Customer Lifecycle | Telco at Optus, a company with 10167 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at alphawest.com.au and a matched LinkedIn profile for Jaime Gerzanics.

Jaime Gerzanics previously worked as Change Management Specialist at Optus and Change Operations Manager ICT at Alphawest. Jaime Gerzanics holds Cisco Certified Network Associate 2009, Computer Systems Networking And Telecommunications, Completed from Tafe Nsw.

Company email context

Email format at Optus

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{first}.{last}@alphawest.com.au
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Profile bio

About Jaime Gerzanics

As a Change Management Specialist at Optus, I have over 15 years of experience in managing and delivering change process and policy for corporate and government customers in the ICT and Telco sector. I am ITIL certified and have extensive knowledge of IT service management, information technology, and customer lifecycle.I thrive on juggling multiple and often changing priorities, working with customers to understand their unique requirements and provide solutions that enhance their satisfaction and business outcomes. I have a pragmatic and collaborative leadership style, with a strong sense of integrity and accountability. I also enjoy developing and mentoring my team, fostering a culture of continuous improvement and innovation. My goal is to enable and facilitate change that drives value and profitability for Optus and its customers.

Listed skills include It Service Management, Managed Services, Service Delivery, Itil, and 11 others.

Current workplace

Jaime Gerzanics's current company

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Optus
Optus
ICT | Change Processes | Customer Lifecycle | Telco
australia
Website
optus.com.au
Employees
10167
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5 roles

Jaime Gerzanics work experience

A career timeline built from the work history available for this profile.

Change Management Specialist

Current
Optus

Sydney, New South Wales, Australia

AGSFA NV1 Federal Government Clearance, ATO PEiC Home Affairs ESC

Nov 2021 - Present

Change Operations Manager Ict

Alphawest

Sydney, Australia

The Change Operations Manager role is a post sale operational and technology focused responsibility and accountability for the implementation of change for corporate and government customers through the effective team and supplier performance management.The role involves hardware/software/ Application changes (Infrastructure projects, DC Relocations.

Nov 2012 - Sep 2016

Senior Change Analyst

Alphawest

Sydney, Australia

The Senior Change Analyst worked closely with the Change Operations Manager to analyse MAC requests, make a determination as to the completeness and customer acceptance of changes prior to further processing. Responsible for triage of the change and determining whether any labour, hardware, software, applications or carriage is required in order for the.

Oct 2009 - Nov 2012

Service Desk Analyst – Government

Alphawest

Sydney, Australia

Responsible to provide service and support to government agencies with a monitored and managed end to end solution. Acted as the front line interface to the customer as part of the management enterprise team.The role involved hardware/software and WAN based troubleshooting ability coupled with strong communication and analytical skills

Oct 2007 - Oct 2009

Wholesale Service Desk Analyst

Optus

Sydney, Australia

Responsible to provide technical support for Optus wholesale customers, as well as support for internal departments and the corporate business centre. Validated details of individual customer faults dispatched to the Optus network operation centre and facilitated the timely resolution of faults in a professional timely manner, keeping within the strict.

Jul 2003 - Oct 2007
Team & coworkers

Colleagues at Optus

Other employees you can reach at optus.com.au. View company contacts for 10167 employees →

CC Carlene Carvallo Carlene Carvallo Colleague at Optus Oxford Falls, New South Wales, Australia, Australia View → BG Buddha Gurung Buddha Gurung Colleague at Optus Nepal, Nepal View → CB Chris Beales Chris Beales Colleague at Optus Greater Sydney Area, Australia View → AF Amanda Forster Amanda Forster Colleague at Optus Greater Sydney Area, Australia View → TW Tom Wid Tom Wid Colleague at Optus Greater Sydney Area, Australia View → JB John Bournes John Bournes Colleague at Optus Greater Sydney Area, Australia View → BR Bin R. Bin R. Colleague at Optus Canberra, Australian Capital Territory, Australia, Australia View → LL Lachlan Lyne Lachlan Lyne Colleague at Optus Greater Brisbane Area, Australia View → DG Deepika Garg Deepika Garg Colleague at Optus Greater Melbourne Area, Australia View → AM Amjad Mohammed Amjad Mohammed Colleague at Optus Greater Sydney Area, Australia View →
4 education records

Jaime Gerzanics education

Cisco Certified Network Associate 2009, Computer Systems Networking And Telecommunications, Completed

Tafe Nsw

Education record

Australian Federal Government Security Clearance

Activities and Societies: NV2 Highly Protected – Defense Signals Directorate – ASVS 08/120 Highly Protected Australian Taxation Office.

Education record

It Service Management Foundation Certification (Itil)
FAQ

Frequently asked questions about Jaime Gerzanics

Quick answers generated from the profile data available on this page.

What company does Jaime Gerzanics work for?

Jaime Gerzanics works for Optus.

What is Jaime Gerzanics's role at Optus?

Jaime Gerzanics is listed as ICT | Change Processes | Customer Lifecycle | Telco at Optus.

What is Jaime Gerzanics's email address?

AeroLeads has found 1 work email signal at @alphawest.com.au for Jaime Gerzanics at Optus.

Where is Jaime Gerzanics based?

Jaime Gerzanics is based in Sydney, New South Wales, Australia while working with Optus.

What companies has Jaime Gerzanics worked for?

Jaime Gerzanics has worked for Optus and Alphawest.

Who are Jaime Gerzanics's colleagues at Optus?

Jaime Gerzanics's colleagues at Optus include Carlene Carvallo, Buddha Gurung, Chris Beales, Amanda Forster, and Tom Wid.

How can I contact Jaime Gerzanics?

You can use AeroLeads to view verified contact signals for Jaime Gerzanics at Optus, including work email, phone, and LinkedIn data when available.

What schools did Jaime Gerzanics attend?

Jaime Gerzanics holds Cisco Certified Network Associate 2009, Computer Systems Networking And Telecommunications, Completed from Tafe Nsw.

What skills is Jaime Gerzanics known for?

Jaime Gerzanics is listed with skills including It Service Management, Managed Services, Service Delivery, Itil, Cisco Technologies, Data Center, Project Delivery, and Change Management.

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