Passionate about Business Development and Customer Experience (CX), I excel in creating and leading teams while designing, developing, and implementing innovative solutions. With a strong focus on the Latin American market, I have honed my skills in crafting business plans, supporting sales teams, and driving successful pre-sales, implementation, and support strategies. My strategic vision, coupled with deep technical expertise, has enabled me to spearhead groundbreaking projects and achieve ambitious business goals.Key Experience:Led the development of the CX division at CiberC, establishing and leading comprehensive teams covering sales, technical, and support functions.Secured contracts with 20 new clients for cloud-based solutions, significantly expanding the company's portfolio.Orchestrated seamless migrations of key clients from on-premise solutions to cutting-edge cloud platforms.Specialized in business development in Latin America, emphasizing the creation and management of multifunctional teams.Designed and executed business plans to drive commercial success.Expertise in various CX, Process Automation, and Security technologies.Consulted on communication technologies and digital transformation.Successfully implemented regional projects, spanning on-premise, hybrid, and cloud solutions.Notable Achievements:Led the construction and development of sales and implementation support teams in Latin America at Interactive Intelligence Inc.Achieved the commercial goal of the region for 32 consecutive quarters.Designed large-scale CX projects for Interactive Intelligence Inc-Genesys and CiberC.Pioneered "Communications as a Service" (CaaS) solutions and the first 100% cloud implementation for customer experience.My strategic focus and technical acumen drive me to deliver innovative solutions and exceed business objectives. I am dedicated to excellence in business development and digital transformation, consistently surpassing challenges and exceeding goals. Let's connect to explore opportunities for collaboration and growth.