Year Up United is a workforce development organization committed to expanding access to economic opportunity for all young adults by providing business and talent solutions to reshape the world of work. We envision a world where everyone has equal opportunity to achieve their full potential and we know it will take multiple approaches and solutions to realize this vision. Since 2000, we have catalyzed change in the talent and business landscape, delivering comprehensive solutions that drive material impact on lives, businesses, and communities. Our work is not done. United, we will end the Opportunity Divide for good.

Responsible for defining and implementing the vision, mission, and goals of the Customer Success Team, ensuring alignment with business objectives, values, and culture, while leading them in the strategic deployment of systems and processes to grow and retain the client base. This includes driving productivity improvements to achieve and exceed company goals, ultimately delivering exceptional customer experiences across the entire customer lifecycle.

Successfully directed sales and business development functions for US and international markets. Implemented growth strategies that achieved sales gains of over $9M through new business acquisitions. Established and managed strategic partnerships with public educational agencies and for-profit and not-for-profit organizations in the domestic and international K12 and Higher Ed markets.

Spearheaded marketing and business development activities in US, Africa, Latin America, Portugal and Spain for the Pearson K-12 Technology Group. Established channels for revenue sharing between the regions and created an efficient and transparent practice, that ensured the timely and efficient delivery of products and services.Increased sales revenues by 80% for the Latin America student Information systems market by securing the largest regional multi-million dollar business partnership with a private Peruvian educational organization and oversaw the deployment and implementation of products and services.

Conducted all sales operations in Western Canada, Western US and Mexico. Doubled market shares and led all sales, business development and marketing efforts in newly created territory. Created and secured industry alliances for the delivery and execution of solutions. Analyzed economic market tendencies to established price and market direction in both the US and Latin America. Established and trained new teams for the delivery and support of our products. Analyzed, researched and secured business partnerships in both domestic and international markets.

Oversaw deployment of educational digital curriculum technology in K-12 market for this $2M territory covering Northern California. Reported to Regional Vice-President and accountable for regional growth and ensuring customer satisfaction and retention.Increased sales revenues 80% by creating customer led regional marketing events and combining products and services that matched market trends.