•Accountable for effectively leading a team of 13 security officers in the Boardman Center.•Effectively carried out Security Officer development tasks such as orienting and training employees, planning, assigning, and directing work, coaching and rewarding, addressing complaints and resolving problems.•Supervised Security Officers to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed with effective… Show more •Accountable for effectively leading a team of 13 security officers in the Boardman Center.•Effectively carried out Security Officer development tasks such as orienting and training employees, planning, assigning, and directing work, coaching and rewarding, addressing complaints and resolving problems.•Supervised Security Officers to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed with effective prioritization.•Ensured team protection of secured evidence in the event of accidents, emergencies, or security investigation.•Developed and implemented response and solutions improvements to security risk situations to provide the optimal quality of service to location client(s).DPSST - Department of Public Safety, Standards, and Training, October 2017SCCO - Security Control Center Operator, October 2017 Show less

•Observed alarms and trackers through multiple monitors to manage officer positions in order to effectively dispatch officers to specific locations according to urgency levels.•Monitored cameras and recorded activity and incidents occurring on-site, while preparing logs as required to ensure safety and protection of property and personnel.•Preserved order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

•Patrolled assigned site on foot or in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.•Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepared logs and reports as required. Awards & Achievement: “Officer of the Month” September 2017

•Responsible for developing new and maintaining existing customers to achieve sales quotas within margin parameters. Demonstrated excellent customer service and sales skills by generating new leads and closing deals with integrity.•Attended continuous product training classes to become an expert in my field Used persuasive sales techniques in order to convince customers to buy new products while representing the Vivint Smart Home brand with the utmost integrity.

•Demonstrated exceptional customer service skills as barista and store manager.•Managed daily operations of the coffee bar including store opening and closing activities, overseeing staff activity, attaining sales targets, solving customer complaints, preparing sales reports, assigning tasks and scheduling shifts.•Conducted daily inventory activities to minimize loss and spoilage and to control expenses.•Analyzed sale growth, loss, and patterns to identify areas for… Show more •Demonstrated exceptional customer service skills as barista and store manager.•Managed daily operations of the coffee bar including store opening and closing activities, overseeing staff activity, attaining sales targets, solving customer complaints, preparing sales reports, assigning tasks and scheduling shifts.•Conducted daily inventory activities to minimize loss and spoilage and to control expenses.•Analyzed sale growth, loss, and patterns to identify areas for improvement.•Oversaw Barista activities to ensure effective problem solving techniques were being used to ensure individual and team success. Show less

Assisted Caregivers and Activity Managers with ensuring all residents make it back to their rooms safely.Assisted Activity Manager by volunteering to lead activity sessions such as: games, movies, snacks, etc.