Jaime Antonio Jaurigue Email & Phone Number

Canmore, Alberta, Canada

Banff, Alberta, Canada

- Provided excellent service and hospitality to ensure enjoyable guest experience- Assisted with assigning server sections and addressing customer concerns (QSA and promos)- Liaised between FOH and BOH teams to communicate specials and low on stock items- Managed opening and closing manager duties to set-up restaurant for service- Assisted expediting to.

Banff, Alberta, Canada

- Managed long-term and daily rooms inventory through overbooking and restrictions for 14 properties- Contributed in revenue and inventory management strategy for the company such as pricing decisions- Prepared and analyzed reports on revenue and inventory for senior management- Built and maintained special rates and packages in the PMS and booking engine.

Banff, Alberta, Canada

- Provided staff assistance and oversaw daily operations at the front desk for 175 room capacity hotel- Ensured room blocks are assigned and guests requests are attended to for upcoming reservations- Handled daily guest interactions and attended to guest concerns when needed- Solved rate postings, payment balancing according to company standards- Trained.

Banff, Alberta, Canada

- Handled guest check-in and check-out procedures while organizing ski tickets for guests’ stay- Earned Employee of the Month for Service Excellence for Dec. ‘20 due to multiple positive guest feedback- Assisted the bell desk team in handling and releasing luggage during busy times to ensure prompt service- Responded to guest concerns and needs in a timely.

Toronto, Canada Area

- Organized server stations with cutleries, condiments, and plates before and after service- Prepared tableside service and ran food to tables accurately with seat numbers- Maintained organization of guest tables through bussing and preparing mis-en-place- Responded to guests’ and colleagues’ requests in a timely manner

Philippines

- Assisted guest check-in and check-out daily while providing personalized service for 300-unit property- Worked shifts alone handling actual guest requests and finishing audit reports- Created spreadsheets for automated updates across the whole front office team thru cloud file storages- Made sure all guest preferences and requests are relayed to other.

- Served more than 100 covers in the hotel restaurant or bar per shift- Maintained high quality and full-service standards to provide excellent guest experience- Assigned by supervisors to make sure opening and closing duties are accomplished by the team- Worked with a team of less than 5 servers and attendants in banquet events for 30 to 100 guests.

Hospitality Hotel Operations Management

Bs, Hotel, Restaurant And Institution Management

Activities and Societies: UP Streetdance Club (Dance Group) Hotel, Restaurant and Institution Management Major. Former UP Streetdance Club.