Jaime Jefferies Email & Phone Number

Calgary, Alberta, Canada

· Lead and support a team of project coordinators, ensuring successful project delivery· Organize and allocate resources efficiently to meet project timelines and goals· Collaborate with cross functional teams to facilitate seamless communication and workflow· Monitor project progress, identify potential risks, and implement mitigation strategies· Foster a positive team environment, encouraging collaboration and innovation· Provide support and train new hires for training, deployment, order workflow and overall rental process

Calgary, Alberta, Canada

As part of Blackline Safety’s Rental Team, I support the success of customer projects through device rental and services with Blackline’s complete suite of connected safety offerings.• Engaging with sales, operations, and technicians to facilitate rental order requests• Liaising with customers on order fulfillment and end users’ requirements for device configuration and the management of connected resources • Training and orientation for end users on Blackline’s device applications and connected web program• Providing customer care and support for the lifecycle of the rental project• Collaborating on process efficiencies to support growth of service offering• Tracking and administering rental project billing

Supporting recruitment for various roles across the organization.

Greater Calgary Metropolitan Area

Learning and Development - Supporting L&D department during seasonal turnaround peak activity with LMS, onboarding, and training administration.Facilitation of CEDA’s COVID program, ensuring employee compliance with client worksite access protocols through rapid testing programs, employee status tracking and auditing.

Airdrie, Ab

Support full-cycle recruitment from postings through to employment offers and onboarding.Primary point of contact for employee management within the Company’s HRIS System:o supporting payroll systems for a large casual workforce.o ensuring compliancy with competency and approvals for field level work placements.o auditing and updating employee files.o working closely with IT, identifying, and facilitating system improvements.• Administration of Company’s Drug & Alcohol testing requirements.• Company employee liaison for benefit and pension enrollment/inquiries, general employment requests or concerns.• Communications representative for internal company HR announcements. • Produce employment verification and experience letters. • Provide general HR administrative assistance to the operations team. • Working under the SVP, providing administrative support for QHSE initiatives globally with the creation of safe work practices, including publication creation and design.• Foster quality and safety directives within the office for QHSE compliance, and member of the Fire Warden designates. • Continued Senior Administration support for the executive/management team including Requests for Proposals (RFP’s) and Prequalification’s, contract administration within the Company’s job management system, administrative team support leader and coach.

Airdrie, Alberta

Oversight of administrative staff – scheduling, coverage, workloads, projects, advocacy, mentorship, development, etc.Oversight of administrative processes – field billing paperwork processes, hotel booking processes, reception and call flow, answering service/afterhours call flow and concerns, building maintenance/janitorial concerns, support document management with QHSE, file archiving.Support to Vice President and GMs – meetings and deliverables, monthly forecasting reporting, support with quarterly meetings for all departments.Business development support pertaining to client communication, RFPs, prequalification's, proposals and estimates.Travel management, point of contact for Canadian and International flight bookings, after-hours reservations, facilitate business visas for international ventures, accommodations and car rentals.Corporate event planning; appreciation BBQs, Stampede Breakfast, family Christmas function, quarterly business team building events, recognitions, and social committee.General office oversight – office vendors, calendar and meeting resource management, catering, room rentals, printers (outsourced documents), parking.Finance support – ensure accuracy and timeliness to meet month end deliverables for operations management and area admin, investigate and resolve inaccuracies in billing system due to entry errors, resolve absent Visa transaction applicable to operations.

Airdrie, Ab

Upon return from maternity leave, the previous role held was no longer and I was assigned to review all operational administrative processes to recommend and implement process efficiencies.• Oversight of administrative processes – field billing paperwork processes, hotel booking processes, reception and call flow, answering service/afterhours call flow and concerns, building maintenance/janitorial concerns, support document management with QHSE, file archiving.• Provide ongoing coaching to administrative and dispatch roles regarding operations/sales interactions.• Corporate event planning; appreciation BBQs, Stampede Breakfast, family Christmas function, quarterly business team building events, recognitions, and social committee.• General office oversight – office vendors, calendar and meeting resource management, catering, room rentals, printers (outsourced documents), parking. Coordinated office renovation/upgrade during Christmas break; schedule office moves, carpet, painting, upgraded furniture.

Airdrie, Ab

Transferred from Grande Prairie to fill a new position assisting the President and Executive Group, consisting of 5 VP’s. Position was created to assist the group with organization, communication and general administrative support in a newly structured Corporate Board environment. This position dissolved with downsizing. Executive support duties remained in effect adding to the latest role including support to operations management. The majority of 2011 was focused on preparing new staff for my maternity leave.• Support New Initiatives – provide support at the VP level to implement new strategies during corporate change.• Board Communications –on behalf of the President, including Executive Summaries, meeting minutes and audit results.• Scheduling – organized and communicated groups schedule for meetings, appointments and vacations.• Meetings – scheduled and documented Executive meetings; noted and tracked items for action. Arranged refreshments and lunch as required.• Administrative Lead – provide support and mentorship to junior administrative team with problem solving, meeting deadlines, training, scheduling. Advocate for the team for concerns that arise.• Travel – liaison with travel agency for travel requirements for President and Executive Group for international destinations. Provided support to Executives for any required changes during travel. Involved evening and weekend communications. Processed applications for work visas, predominately for work in China.• On Call Admin Support – available to management staff across the company for after-hours travel assistance, bookings and general office administrative questions.• IT and Communications Admin Support – liaise with IT and Senior Management on behalf of employees to administer network accounts and point of control for all hardware requirements (computers, cellular phones, accessories). Monitored billing for mobile communications to optimize billing plans and correct misuse.

Grande Prairie, Ab

Transferred to Grande Prairie to fill a new position with the opening of an expanded branch office supporting the General Manager, ensuring all processes keep in line with corporate expectations.• Recruitment and Training – tracked field applications, arranged interviews, orientated, hired and managed logistics for training course held at head office. During peak hiring, 5-10 field employees completed the hiring process every two weeks from the Grande Prairie branch. Arranged required physical demands, medical and drug testing. Administered ENFORM Petroleum Safety Training (PST) for all new employees and required third party orientations and courses.• Management Support – provided back-up to general manager, responding to client and employee calls as required. Provided vacation relief to Operations Manager at Head Office.• Client Relations – communicated regularly with clients ensuring proper billing and signatures for projects, closing off month end rental billing, verifying field invoicing prior to submission to finance department. • Office Maintenance - ensured proper set up of communications and general office procedures. Monitored cleaning services.• On Call Admin Support – available to management staff across the company for after hours travel assistance, bookings and general office administrative questions.

Airdrie, Ab

From employment beginnings as a receptionist, growth, learning’s and responsibilities steadily continued and evolved into various roles supporting the VP Human Resources, VP Operations, VP International and VP Business Development. Recruitment & Training – interviewing and hiring of administrative staff at Head Office and three remote offices. Travel - liaison with travel agency for travel requirements domestically and internationally. Arranging hotel accommodations daily for field employees on billable projects from single employee projects to larger 60+ employee projects. Assisted with international visas as required. Job Information Processing – facilitating and distributing detailed information required for field and facility projects. Information includes equipment requirements with cost, logistic details; location and directions, client details with client specific requirements. Reception – sole reception for 2 years from employment inception working initially with multi-line Meridian system followed by a digital Mitel system. Call volume ranging from 50 – 300 inbound calls daily. Provided continued support to succeeding receptionists during large call volumes and vacation coverage.  Purchasing –ensured all invoices referenced a P.O. and approved by the overseeing manager. Databased all invoices and P.O. particulars for tracking. Maintained and ordered office supplies.  Office Maintenance – office equipment included Ikon and Ricoh fax and copier machines, Pitney Bowes postage machine and vending machines. Scheduled paper shredding and recycling requirements. Project Teams – involved in many group initiatives to operationally implement and support new systems for employee tracking and job processing. Production of documents, forms and manuals; brainstorming, formatting, editing and distribution. Meeting Minutes – attended weekly Operations Meetings and general Human Resources Meetings, compiling minutes and distributing.

Project Management Certificate Of Completion

Certificate, Business Administration And Management, General