Jaime Croucher Email and Phone Number

• Responsible for designing and launching a high-quality apprenticeship program for refugee professionals interested in public health. Apprenticeship Development• Partner with employers in the public health field including healthcare facilities and county health officials to develop a high-quality apprenticeship with core components including on-the-job learning, job-related instruction, mentorship, and paid wages for participants• Coordinate with IRC staff as well as industry partners to develop curricula informed by current industry needs• Meet key standards and compliance measures leading to statewide apprenticeship program registrationClient Services• Outreach to previous IRC career development refugee clients to conduct eligibility and suitability assessments and enrollment• Provide full case management to participating clients including career coaching, regular check-ins, career mapping, and the provision of wrap-around services as necessary• Regularly follow-up with clients once placed in apprenticeships to ensure retention, job placement, and identify further areas of development• Use internal databases as assigned to track client services, outcomes, and metrics• Comply with all financial and budget-related mechanisms and processesPartnership Development• Create mentorship opportunities to provide apprentices with a skilled role model and pathway towards development• Engage with employer and education institutions to discuss workforce needs, apprenticeship pathways, and to identify placement opportunities• Coordinate the sharing of best practices, curriculum, and overall program findings annually with local workforce development boards and resettlement agencies.

• Conducted outreach for the recruitment of eligible refugees skilled in specific sectors for the Refugee Career Pathways Program• Worked with IRC internal IRC programs to highlight the value of the program and screen referrals• Conducted thorough and equal assessments of applicants in conjunction with the Refugee Career Pathways team• Completed intake and enrollment administration and case noting• Collaborated to identify and cultivate training provider and employer relationships• Managed client caseload of 60+, providing clients with one-on-one career coaching; this included service planning, goal setting, resource mapping, assisting clients to enter and complete technical skills trainings, and continuous follow-up• Implemented technical assessments to gauge client strengths, weaknesses, and proficiencies• Recruited skilled community members and employers to train clients through workshops and trainings on topics such as professional speaking, email correspondence, and interviewing• Supported the Job Developers in nurturing training provider relationships in all tracks offered, streamlining the application process, progress reporting, and ensuring strong credential attainment outcomes• Actively engaged in activities to assist client placement including referring applicable clients to positions, assisting in targeted interview preparation, and providing continued follow-up once clients are placed• Researched career industries and local resources to create accessible, applicable career pathways for participants that will reach program outcomes• Documented client participation and progress, adhering to grant requirements, and regularly collecting success stories

• Employed with Human Services Department• Determined eligibility for, or continuation of, designated and specialized client services programs and their respective benefits, and provided administrative and technical support for designated program operations and the provision of services. • Maintained appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitored and followed-up on due dates; prepared and maintained other documents associated with designated program areas and related reporting requirements.

• Employed with Children's System of Care• Provided counseling and case management to assigned clients on an on-going basis; monitored and documented treatment plans and activity strategies, provided linkage and referred clients to other departmental and/or community services and resources, conducted home/work site visits, and monitored and assess client status on an on-going basis.• Reviewed investigations and case studies utilized in the determination of the needs and qualifications of applicants/clients; determined appropriate services necessary and/or applicable to most effectively meet client needs.• Participated in the development and on-going implementation of treatment plans, activity strategies, and other individualized programs; observed and interacted with clients and families, employers, and other involved participants in a defined and professional manner and recorded observations and interactions.• Identified and reported potential crisis situations or, within established procedures, applied appropriate intervention; documented activities, behavior, incidents and interactions; be alert to all conditions and situations involving clients; counseled clients and provided positive role model behavior.• Provided limited crisis intervention or conflict resolution in emergency/stressful situations requiring immediate attention.• Provided outreach and referral networks to the community, general public, local employers, as well as public and private agencies; conducted training workshops and/or presentations to clients, care providers, community groups and the general public.• Participated in and contributed to an inter-agency and community networking/referral system; evaluated clients' needs relative to appropriate program referrals; maintained close communication with contract providers, employers, and community service agencies to ensure treatment plan/activity strategies and client needs are being met in a successful manner.

• Responsible for creating and instructing workshops on career readiness: assisted 1,300+ high school students with identifying skills, building resumes, composing cover letters and follow up letters, and assisted with mock interviews.• Developed and implemented three new Career Pathways: Arts & Design, Performing Arts & Entertainment, and Fashion Design & Merchandising.• Assisted with various facets of the Career Center, including planning job fairs, scheduling career speakers, providing information and methods for students to assess their interests and abilities (via Career Cruising), scholarship exploration, serving on "Stepping into the Future”, Senior Awards and Job Readiness committees, and updating web page on school website, using Centricity.• Performed academic record evaluations of high school transcripts to identify students who met course requirements for Career Pathway completion through Microsoft Access AERIES Client Server.• Supervised and provided support for 50+ student interns at local automotive repair shops.• Assembled and prepared various documents, reports, and presentations that relate to ROP, school activities and programs, using Microsoft Word, Excel, PowerPoint and Publisher.• Communicated effectively and work cooperatively with students, counselors, teachers, administration, and various local businesses.• Able to address negative behaviors with a positive attitude.• Assisted with standardized testing, such as CAHSEE, CST and STAR.• Worked under limited supervision following standardized practices and methods; led, guided, and coordinated others; and operated within a defined budget.• Classified as "Instructional Aide II"

• Assisted clients in determining vocational interests, abilities and skills and creating their vocational plan.• Continually managed and maintained required files per regulations.• Initiated and maintained ongoing personal contacts with business customers, industryrepresentatives and job placement/training agencies to promote activities that lead to clientplacement.• Developed on the job training and work experience sites to address business workforce needs, and matched clients’ job skills with workforce needs.• Assisted and supported clients’ during job search activities.• Developed and administered employment workshops.• Assisted in planning and implementing job fairs/targeted recruitment.• Coordinated job retention services with team; maintained current labor market information and business developments.• Maintained current level of knowledge of program regulations; developed, implemented andfollowed-up with supervisor and team on individual and program strategic plans.• Developed and delivered "Profession Connection" 8 week course, as well as various Job Search Strategy stand alone workshops. • Developed curriculum for facilitators to teach participants to ensure quality and consistency in delivery. • Ensured that One Stop's curriculum is delivered professionally and effectively to meet desired learning objectives.• Maintained classroom management within a class of approx. 15 adult job seekers and expertly manage time during the course of the workshops to ensure that all aspects of the lesson plan are delivered.• Contributed feedback about program implementation to case managers.• Provided information to the public regarding available community services.• Reviewed client’s readiness and eligibility for services per Federal/State regulations.

• Responsible for providing classroom training for COR employees, including a three week new-hire training and new products workshops for current employees.• Led courses which included a combination of web-based trainings, as well as hands-onapplications, targeted to enhance sales skills, leadership, AT&T product knowledge (includingWireless, Wireline, IP, Data & Voice).• Planned travel itineraries, including transportation, air and hotel accommodations.• Completed expense reports and various paperwork in a timely manner.• Flexibility to unanticipated situations and improvise new plans due to periodic travel mishaps and unexpected events.o Appointed to iPhone Launch Team, June 2007.o Selected as Master Trainer for Train-the-Trainer conferences in January 2008 and May 2008.

• Provided efficient, courteous customer service to meet all the customer’s needs, assisted in all aspects of product offerings and services, and met all COR (Company Owned Retail) sales objectives.• Handled all administrative aspects of the sale including: completing customer contracts andwarranties, accepting customer payments (via POS), educating and engaging customers through product demonstrations.• Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.• Able to multi-task in a fast-paced team environment and work flexible hours, including evenings, weekends and holidays.• Completed all paperwork completely, accurately, in a timely manner.• Flexibility to work in other locations as the needs of the business dictates.• Key holder closing responsibilities in accordance with COR procedures.• Assisted with inventory maintenance.o Received 95% or better on all “Secret Shops”.

• Provided behavior modification, counseling, and crisis intervention services to adults with chronic mental illness and dual diagnosis in a general-level residential treatment setting.• Performed case management services, prepared rehabilitation plans, and monitored medications.• Coordinated with the Program Manager to assess and facilitate appropriate level of services for consumers in crisis coordination with multi-disciplinary service providers and treatment planning.• Evaluated resident’s daily living activities and current mental status. • Facilitated daily group meetings, completed shift reports, and charted behaviors.• Counseled residents about household maintenance, banking and financial documentation. • Planned and conducted recreational and social activities for small groups.• Trained residents in hygiene, self-care, nutrition, meal preparation, and dietary needs. • Crisis intervention and risk assessment skills.

• Assisted with special projects, compiled research, kept accurate records, handled money, cataloged books using Library of Congress database.• Various office tasks, inc. answering phones, sending faxes, transcript evaluations, Excel, Outlook and Word proficient.• Assisted students and faculty with various requests and tasks.• Managed up to 5 students.• Employed at the University Library, Dean of Arts & Humanities Office, and Dining Services.