Jaime Perez, Mba Email & Phone Number

Santa Ana, California, United States

Promoted to Operations Support Specialist from Risk CoordinatorReview telematics for over 2,300 company vehicles, flag issues, pull video, and run reports to assist other departments with their goals, and to assist insurance agents and law enforcementCollaborate with IT to produce bots and dashboards meant to assist users across the companyOffer and conduct trainings in person, and virtually, for all branches covering aspects of telematics, coaching, company safety, and post incident proceduresAssist training department in content creation, translating certain videos, and feedbackGenerate reports based on telematics to gauge safety and performanceWork closely with other companies for service/website development, predominantly with SamsaraAct as an adjuster for our self insured occurrences and pursue unpaid damages from other parties totaling over $150k a year averageSolve user issues through Zendesk for all queries involving our scheduling and tracking programs

Irvine, California, United States

— Raised stores percent to gross sales goals from 80% to 130% in a 3 month span— Raised overall customer service goals in all 12 of my stores, and maintained open communication with dealer leadership in order to flag and correct any inappropriate work behavior— Implemented premium brand strategies while driving dealer growth and new customer acquisition/retention through the development of the various sales teams— Facilitated creative store trainings, provided progress reports to dealer leadership of pertaining locations— Analyzed and reviewed master agent distributor trends such as sales forecast, budgets, promotional plans, weekly operational reports, gross activations, targets, and quotas— Identified and managed increasing sales revenue and provided any necessary administrative/sales support

Anaheim, Ca

helping, or directing, all walk-ins to the Human Resources Department and Risk Management— Revamped master agreement renewal process for Risk Management, resulting in a shortened process, and lowered chances of mistakes by creating a flexible schedule and prompt to help all parties involved— Managed Master Agreements the Risk Management department had with external businesses— Drafted letters and memos on behalf of the Risk Manager— Processed time sheets for the entire division and reconciled credit card statements for the Risk Management division— Processed invoices for the division and conducted final stages outgoing checks for Workers’ Compensation— Processed and responded to all inquiries and requests made by EDD— Addressed any complaints external, or internal, customers may have in a prompt and courteous fashion— Provided proof of insurance when requested, and collected required documents for Insurance Renewals— Proctored and rated employee skill assessments. Assisted with employee training

Huntington Beach, Ca

— Reduced operational/running times for certain projects by staggering roles and duties that improved overall efficiencies — Led cross-functional working teams from various levels in the organization, including eliciting cooperation from other departments— Troubleshoot miscellaneous problems during extrusion or molding process— Interpreted for Reedex Mexico, and communicated their needs and wants to management— Quality checked hundreds of products (or thousands of feet of cable) daily— Wrote SOPs on various procedures to ensure safety and proper operation

Whittier, Ca

Provided administrative support such as answering inbound telephone calls, checking on ship dates,offering information on all products, updating new account information— Retained high-valued customers by successfully modifying business processes to reflect client needs andprovided personalized platform solutions— Maintained confidentiality when dealing with sensitive data— Maintained a calm demeanor when helping unruly/difficult customers— Listened actively to customer needs and concerns while demonstrating empathy; determined best courseof action to resolve issues to Customers’ satisfaction

La Habra, California

— Reduced time needed to process invoices by categorizing them and processing them in one day a week rather than across the entire work week— Assisted CEO and helped manage overall office operations— Managed day-to-day tasks and had in-depth involvement in product development to allow for early identification of potential challenges— Conducted final stages of payroll and checked for errors before processing— Researched and disputed charges made against the company

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.5

Activities and Societies: Society for Advancement in Management (SAM)Recent Graduate of CSULB's MBA program.

Bachelor Of Arts (B.A.), English Language And Literature/Letters, 3.417

Activities and Societies: SAM- on the executive board for SAM (society for advancement in management)