Serves as the liaison between the client and the hotel, ensuring that all needs and requests are effectively communicated to the relevant departments. Conducts and participates in weekly meetings with the revenue, operations and food & beverage teams, ensuring that each client has a seamless and memorable experience. Prepares valuable resources to kickstart the planning process, guaranteeing compliance with contract terms and revenue requirements. Details all event orders and coordinates amenities, audio-visual requests, scheduling, and billing. Additionally, creates personalized menus and diagrams for events and oversees the maintenance of banquet collateral and supplies.· Consistently exceeds a monthly upsell goal by 25%· Regularly achieves a 100% Planning Phase score· Won Leader of the Quarter and Team of the Quarter in Q2 2022 Won Leader of the Quarter in Q3 2024· Led the development and execution of the Event Experience Guide and the Wedding Experience Guide· Certified as a Together by Hyatt Specialist

Identified, coordinated and marketed all community events, programs and services. Produced the monthly 22-page newsletter and sent weekly email blasts to residents with current events, activities and community news. Managed 17 chartered clubs and 12 special interest groups and hosted annual meetings to discuss new rules and garner feedback. Oversaw various volunteer committees and solicited input and involvement from residents. Collected and evaluated feedback, participation and finances of all events and activities. Created the yearly budget and lifestyle plan. Assisted in hosting New Resident Orientation and attended all Board meetings. Produced all collateral for the website and the clubhouse. Maintained an amenity and room calendar and handled all requests. Created and maintained contracts for all vendors. Generated and tracked all resident invoices.· Introduced and started the first texting program with over 30% of the community participating· Assisted in transitioning to a new community website and started the first online event and amenity registration feature· Created and shared numerous training videos that helped residents learn how to use features on the website· Revamped the prior email blast design and created a more user-friendly version· Created the first volunteer group to help with event set-up and breakdown

Led a team of more than 14 associates. Hosted monthly team meetings and associate one-on-ones. Created brand standard collateral regularly and updated the weekly activity schedule including corresponding flyers. Interviewed new associates and oversaw the onboarding process for all new hires. Maintained the department checkbook. Led the ‘text to guest’ program and ensured all guests were aware of current activities.· Oversaw the budget of $412,000 and in 2019 had a savings of 3%· Created new events and managed contracts with outside vendors and in 2019 generated $95,000 in revenue· Led the social media committee and saw a 100% boost in social media engagement· Oversaw the tracking of guest attendance and in 2019 saw an average increase of 2.4 people over brand average· Piloted the 2020 Activity Program for the region to create kids’ camps, poolside experiences and enhance current socials· Achieved 100% on the Associate Engagement Survey· Led the revamp of the Lifeguard Program· Acting Department Head for five months during which Activities won Department of the Year

Became the first individual to obtain this position within the company by helping set up the party room and create paperwork such as event logs, contact sheets, and detailed party information. Managed the parties by being the primary contact for guests interested in having an event at Nourish. Checked the contact sheet daily and made sure that every guest is responded to in a timely manner. Took all payment for each event and maintained a celebration schedule each week, with careful consideration of who will be hosting and assisting during the parties. Attended the majority of parties by either hosting or assisting and was the primary individual responsible for setup and break down. Trained individuals interested in working during the parties and helped garner more interest for an event.

Managed a team of sales leads and stylists and interviewed new talent as needed. Assisted in creating the schedule and approved payroll daily. Opened and closed the store and made nightly deposits. Led the majority of monthly tasks such as visual changes, markdowns and transfers. Merchandised the store and organized new product in the backroom on a daily basis. Assisted in organizing inventory and was chosen to aid multiple fellow boutiques with their visual standards and implement a more organized approach to their merchandising tasks.